Technical Support Specialist

Found in: Talent US C2 - 2 weeks ago

Denver, United States Fareharbor Full time

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

Think Client First We Are One ‘Ohana Be Curious and Learn Own It Act With Integrity Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The FareHarbor Technical Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology to join our Denver, CO office. Our Technical Customer Support team is committed to wowing clients on a daily basis. The accuracy, efficiency, analytical thinking, and personal attention the team gives to every client sets us far apart from other customer support teams in the industry. Our Support Team delights customers by providing personalized, white-glove service around the clock and is committed to providing our clients with the best possible FareHarbor experience.

What you’ll do here:

Become an expert FareHarbor user and stay on top of all new feature releases. Handle inbound/outbound support issues via emails and phone calls. Provide exceptional support by listening, understanding the issue, and problem solving with customers. Communicate across teams to ensure client needs are met. Provide valuable feedback to the product team. Contribute to the FareHarbor help documentation. Help develop, improve, and implement standard operating procedures.

Requirements:

Genuinely committed to delivering best in class customer/ technical support. Able to work closely and effectively with others. Patient, curious, detail oriented and eager to problem solve. An excellent verbal and written communicator. Shift flexibility with four 10-hour shifts per week (Monday – Sunday).

Benefits 

Medical, dental + vision coverage 26 vacation days, 10 sick days & 12 paid holidays per year Global leave benefit 22 weeks paid parental leave 2 weeks paid grandparent leave Extended care and bereavement leaveLife insurance policy 401k + employer matching Social hours & events and team-building  Educational Opportunities Wellness benefits (Headspace subscription & wellness webinars) Work-from-home assistance Hybrid friendly Paid volunteer hours

Salary Range:  $21.90/hour + additional compensation opportunities for nights & weekends, plus 10% bonus potential

Please note you must be authorized to work in the United States for this position.

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