Technical Support Specialist
4 weeks ago
Job Description
Job Description
We are seeking a geospatial professional to join our client's customer support team assisting customers around the globe.This support role covers everything from pre and post-sales questions and issues, to educating customers, finalizing equipment for delivery, and calibrating geospatial cameras. In your day-to-day business, you will provide support to customers over phone, email and in person for our aerial systems and drone payload clients in a rapidly growing business.Other tasks will include system installation onsite with customers, conducting training both in person and remote, and assisting in the calibration of aerial systems.
We offer a flexible work environment and the opportunity to expand your role in any way that adds value. This position is located in the Denver area.
We are looking for candidates with a wide variety of skills and a wide variety of experience who can play various roles in the team.We have several roles to fill on the team.
Key Responsibilities
Provide Technical support for our clients
Troubleshoot and find solutions
Communicate with PM / R&D about issues
Installation of systems at the Customers location
Conduct product training
Assist with Camera calibration
Work with the Sales team on pre and post sales.
Preferred Skills We Are Seeking (not all required)
Degree in Technical Photography, GIS, or Photogrammetry
Experience with GIS Data Processing
C++, C#, or Python programming knowledge
Experience working in aerial data acquisition or as a drone operator
Experience in Flight planning for aerial data acquisition
Previous support experience highly desired
Basic electronics repair
Your Qualities
Highly self-motivated with a hands-on mindset
Solution driven
Good communicator both verbally and written
Fluent in English
Other languages such as Spanish or Chinese are a plus but not required
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