IT Support Specialist

3 weeks ago


Denver, United States Caire Full time

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time

Sr Individual Contr.

Colorado 5 days ago

Requisition ID: 1300 IT Support Specialist Job Description In this role, you will provide maintenance of the computer desktop environment by problems, installing hardware and software solutions, and supporting the internal IT environment. You will be responsible for administration and internal support of CAIRE Inc. PCs, printers, and related equipment. Tasks include end user support, and performing PC maintenance, upgrades and configurations. Responsibilities: Provide Tier 1 support and resolve problems to the end user’s satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Utilize and maintain the helpdesk tracking software Assist with onboarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues to the Tier 2/3 for escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory and Office 365 Perform timely workstation hardware and software upgrades as required Support all Production and Plant IT systems Office 365 support, Microsoft Suite 8x8 and Five9 VoIP phone systems Basic Requirements: Associate in computer science 2 years of relevant technical experience

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