Senior Business Process Specialist

3 months ago

Virginia Beach, United States CYDECOR, INC Full time
Responsibilities include:

The candidate will work closely with the NSWG8 Knowledge Management (KM) Officer (KMO) to focus on Continuous Process Improvement (CPI) events to support the entire NSWG8 claimancy. They will develop strategies and recommendations surrounding improving processes, efficiency, and practices of the command's business systems. The process improvement evolutions will support both staff and operational workflows and should lead to decreased cost/processing time, or improved performance/quality.

Assist the NSWG8 KMO by analyzing current command processes using industry-accepted CPI methodologies such as Agile, Lean, Six Sigma, Kaizen or Scrum. Serve as primary KM Department point of contact to conduct project requirements gathering and stakeholder analysis to capture all steps of emerging business processes and all department equities are met. Analyze user and business needs and processes, document requirements and user stories, processes, and workflows, and translate requirements into system requirement specifications. Candidate must have a strong understanding of NSW and SOF application and business processes through researching, analyzing, and understanding system and business needs. Analyze and provide guidance on how requested changes could affect the system and business processes. Interact with business users and technical teams to solve business and technical problems. Provide input and feedback during all phases of the development life cycle. Facilitate meetings with business users, technical team members, and senior management. Prepare and conduct presentations, demos, reports, and training to management, users, and technical staff. Assist application users with questions and works with users and development team to troubleshoot issues. Interpret data and results, assess and ensure data accuracy and integrity, and provide subject matter expertise regarding the data subject. Develop and maintain process maps of NSWG8 claimancy business processes utilizing Microsoft Visio (or similar product) to ensure consistency of daily business process operations. Serve as a member of Operational Planning Teams (OPTs) or Scrum teams, as directed by the KMO. Create user guides, or other related training products in support of process improvement evolutions, as required. Develop distance learning strategies, techniques and best practices. Provide training to NSWG8 claimancy members on collaborative tools once developed and deployed.

Here's what you need:

Each BPS shall be, at a minimum, Lean Six Sigma Green Belt (LSSGB) trained, a Certified SCRUM Master, or be a graduate of a recognized SOCOM Joint Special Operations University (JSOU) course such as Creative Problem Solving or Design Thinking. Must possess at least five (5) years’ experience leading process improvement evolutions or as a team member. Must be an excellent communicator with ability to converse with and brief senior government personnel, up to and including the Commanding Officer and GS-15 levels. Must possess at least five years of experience performing NSW business and systems analysis supporting application development initiatives and developing requirements and design documentation for enterprise applications. Must possess at least five (5) years’ experience in program management, strategic thinking, stakeholder engagement, problem solving, requirements collection, technical documentation, application testing and operations, and user support and training. Possess a thorough comprehension of NSW community structure, business processes, readiness factors, and training and reporting requirements. Be proficient with DON and NSW Enterprise systems to include NSIPS, NTRMS, Defense Ready, TMT and NSW applications and data. Possess working level knowledge of service-level KM policies, governance and digital transformation initiatives. Experience with these issues within SOF preferred.

Security Clearance:

Active TS/SCI DOD Security Clearance

Education:

Bachelor’s degree in Business, Computer Science, Information Technology or related field or eight years equivalent NSW work experience directly within the business process functional area.

Work Schedule:

Hybrid Twice yearly to San Diego and Hawaii

Benefits:

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