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Business Process Analyst

2 months ago

Virginia Beach, United States TECHEAD Full time

Business Process Analyst | 20639

Virginia Beach, VA

Contract To Hire

LOCAL Candidates

On-Site - VA Beach

No C2C Candidates



Job Description:

The BPM Business Process Analyst, reporting to the Director of Business Optimization in the Operations side will lead the charge in mapping, designing, and optimizing business processes. This role will work with various business units to analyze current state processes, design future processes, and implement process improvements that drive operational excellence, agility, innovation, growth, employee empowerment, and customer satisfaction.


Responsible and Accountable for:

  • Map and document current state processes using industry-standard notation (e.g., BPMN).
  • Design future state processes that align with organizational goals and best practices.
  • Conduct gap analysis between current and future state processes.
  • Lead process re-engineering initiatives to optimize workflows and achieve strategic objectives.
  • Develop and implement process improvement strategies that enhance efficiency, reduce cycle times, and minimize errors.
  • Create process models and simulations to test and validate proposed changes.
  • Collaborate with stakeholders to ensure process changes meet business requirements and regulatory standards.
  • Identify opportunities for process automation and integration of new technologies.
  • Develop key performance indicators (KPIs) and metrics to measure process performance and success.
  • Facilitate workshops and training sessions to promote process improvement methodologies and best practices.
  • Continuously monitor and analyze processes to identify areas for ongoing improvement and innovation.
  • Prepare and present process improvement recommendations to leadership and stakeholders.

Knowledge, Skills, and Abilities:

  • Expert knowledge of business process management principles, methodologies, and best practices.
  • Proficiency in process mapping and modeling tools (e.g., BPMN.io, Visio, Lucidchart, ARIS).
  • Strong analytical and problem-solving skills with the ability to translate complex processes into clear, actionable insights.
  • Excellent communication and facilitation skills to lead workshops and present to various levels of the organization.
  • Ability to think strategically and align process improvements with organizational goals.
  • Experience with process automation tools and technologies (e.g., RPA, workflow engines).
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies.
  • Strong project management skills to oversee multiple process improvement initiatives simultaneously.
  • Ability to work collaboratively with cross-functional teams and influence without direct authority.
  • Adaptability and willingness to learn new technologies and methodologies in a rapidly changing business environment.

Education and Experience:

  • Education: Bachelor’s degree in business administration, Business Analytics, or related field. Master's degree or relevant certifications (e.g., CBPA, OCEB, Lean Six Sigma) preferred.

Experience:

  • Minimum of 5 years of experience in business process management, process improvement, or related field.
  • Demonstrated success in leading process re-engineering initiatives in a financial services environment.
  • Experience with enterprise-wide process improvement projects and change management.
  • Proficiency in data analysis and visualization tools (e.g., PowerBI, Tableau) to support process analysis and reporting.
  • Knowledge of regulatory requirements in the financial services industry.