Central Dispatcher

2 months ago

Houston, United States Quantix Full time
Description

Job summary

A Central Dispatcher helps oversee all of the dispatch operations throughout the network to ensure the most cost-effective way to put equipment in the right areas to maximize profits on freight hauled. Work with all terminals to ensure freight coverage.

Requirements

Summary of essential job functions

This job includes the following duties and any other as assigned by current manager:

Ensure that loads are dispatched to meet schedules as requested.  Maintain loaded miles and minimize deadhead miles to the extent possible  Ensure that all loads are dispatched promptly and schedules are met.  Inform the appropriate customer personnel or Customer Service Representative whenever schedules must be modified, dispatches cannot be made properly or other problems arise  Track and trace shipments for on-time performance and proactive customer service communication.  Maintain a customer service attitude.  Coordinate with Customer Service personnel and customer representatives to ensure that services are provide in the most efficient and effective manner possible.  Make sure all drivers understand where to go and when to be there as well as customer specific requirements.  Continually improve computer skills and gain other knowledge that will enable the Dispatcher to more effectively perform the function.  Assist management in preparing the Operating Budgets for the department as requested.  Maintain open communications and foster harmonious working relationship with all A&R personnel, particularly those in operations functions such as maintenance and trailer wash facilities  Update all computer terminal records in a timely manner  Maintain timely and effective communications with drivers through utilization of the Qualcomm System  Complete and distribute appropriate incident and nonconformance reports as required.  This position requires on site presence at the assigned terminal Provide direction on priority of trailers to be cleaned to tank wash personnel.  Responsible for scheduling of PM&s and coordinating with Fleet Manager on assignment of spare trucks.  Analyze freight and driver relationship to ensure best possible loaded ratio.

POSITION REQUIREMENTS 

Minimum requirements

Transportation industry dispatch experience helpful Strong Customer Service skills Ability to plan efficiently with drivers and equipment to provide superior service Detail oriented with excellent organizational skills Superior decision-making skills Self-Starter Basic computer skills Professional telephone manner TMW experience a plus

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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