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Financial Counseling Representative

4 months ago

Fort Payne, United States R1 RCM Full time

Location: Quorum Mountain West Medical Center

Shift: M-F 8:00 AM – 4:30 PM

As our Patient Financial Rep, you’ll work Monday through Friday, 8:00 AM – 4:30 PM. You’ll be responsible for counseling uninsured and or under-insured patients to attempt to obtain a paying funding source. You’ll be using your compassionate customer service to assist patients with navigating the financial aspect of their healthcare. This is a fast-paced position that will rely on your proven ability to multi-task and your desire to help patients.  

 

To thrive in this position, you will need to be calm and attentive as you explain complex financial concepts. You’ll use your prior experience with a variety of software and navigating multiple systems to collect patient information and enter it into multiple computer systems. You will make phone calls to medical centers to solve issues.  You’ll use your communication and problem-solving skills to address billing discrepancies and insurance-related issues.   

 

Although previous healthcare experience would be helpful, it is not required.  We will teach you our industry-leading technology and a variety of medical terminology to perform at your best and feel good about what you do. Since you will be working in a hospital, you must be up to date on all vaccines (including but not limited to annual flu shot). We can help you with your vaccines at no cost to you. You will also need to pass a background check and drug screen.  

Here’s What You Can Expect 

  • Engaging with patients to provide detailed explanations of medical bills, insurance coverage, and financial assistance programs. The information you collect will need to be entered into the computer so you will need to feel comfortable in a fast-paced work setting, capable of staying calm under pressure while making the patient feel at ease. You’ll also need to feel comfortable using multiple computer systems and typing quickly and accurately.   

  • Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. While you accurately and compassionately explain to the patient their financial obligations during the financial counseling session. 

  • A team you can rely on. We care about your progress toward career goals. Joining R1 RCM is a great choice to build on your career in healthcare.

For this US-based position, the base pay range is $14.00 - $18.86 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.


Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a

R1 RCM Inc. (“the Company”)