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Member Service Center Representative
2 months ago
TruMark Financial Credit Union is seeking a highly skilled and customer-focused Member Service Center Representative to join our team. As a key member of our Member Service Center, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and services.
Key Responsibilities:- Communicate effectively with members through various channels, including phone, email, and in-person interactions.
- Resolve member issues and concerns in a timely and professional manner.
- Promote and sell our products and services to members, ensuring they are aware of the benefits and features.
- Process transactions, including loan applications, account openings, and other financial services.
- Maintain accurate records and reports, ensuring compliance with regulatory requirements.
- Participate in ongoing training and professional development to stay up-to-date on products, services, and industry trends.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum of six months of experience in a financial institution or customer service role.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Proficiency in Microsoft Office and other software applications.
- Work in a moderate sound environment, with occasional exposure to office equipment and technology.
- May be required to work flexible hours, including weekends and holidays.
TruMark Financial Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
