Receptionist

1 week ago


Tucson, United States JFCS of Southern Arizona Full time

The Receptionist's primary purpose is to welcome all visitors and callers and facilitate the client/guests connection with the appropriate staff team member.

ESSENTIAL RESPONSIBILITIES

  • Welcome and process all clients and visitors of JFCS
  • Complete fee slips, as appropriate, for clients receiving clinical care
  • Collect (if appropriate) and process co-pay/fee payments
  • Contact staff team members to announce the arrival of their client/visitor
  • Assist all departments as needed (copying, faxes, other administrative tasks)
  • Ensure that there are sufficient copies of forms readily available (intake packets, welcome packets, etc.)
  • Maintain office supply cabinet
  • Turning on/off the alarm, turning on/off the lights, opening/closing blinds in lobby
  • Maintain a clean and tidy lobby area
  • Check general voicemail box and forward/respond to messages (throughout the day)
  • Place daily calendars of scheduled meetings by the meeting rooms
  • Turn off coffee maker and resupply lunchroom with utensils/supplies
  • Maintain paper stock of copier
  • Account for all staff members left in the building
  • Stamp all mail and refill postage meter
  • Understand and accept the philosophy and values of the agency
  • Performs other duties and responsibilities as assigned

WORK HOURS, SCHEDULE & FLEXIBILITY

This position works weekdays between 8am and 8pm.

COMMUNICATION AND INTERFACE

  • Engage in respectful and ongoing communication and problem solving with others
  • Act as a positive and professional ambassador for the Agency both internally and in the greater community
  • Excellent written and oral communication skills

PROBLEM SOLVING AND JUDGEMENT

  • Follow established procedures while being creative and taking initiative
  • Take all practical steps to ensure a work environment that is safe, friendly, helpful, and free from harassment or bullying
  • Must be able to handle all facets of the business both standard and non-standard situations

REQUIREMENTS

  • 1 + years of experience in similar role
  • Knowledge of customer service principles
  • Knowledge of Microsoft Excel and Word
  • Strict attention to detail, maintaining high level of accuracy
  • Strong organizational and time management skills, able to meet deadlines
  • Skilled in establishing and maintaining professional and effective relationships;
  • Positive attitude, proactive mentality, responsive, and strong work ethic

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