Receptionist
1 week ago
The Receptionist's primary purpose is to welcome all visitors and callers and facilitate the client/guests connection with the appropriate staff team member.
ESSENTIAL RESPONSIBILITIES
- Welcome and process all clients and visitors of JFCS
- Complete fee slips, as appropriate, for clients receiving clinical care
- Collect (if appropriate) and process co-pay/fee payments
- Contact staff team members to announce the arrival of their client/visitor
- Assist all departments as needed (copying, faxes, other administrative tasks)
- Ensure that there are sufficient copies of forms readily available (intake packets, welcome packets, etc.)
- Maintain office supply cabinet
- Turning on/off the alarm, turning on/off the lights, opening/closing blinds in lobby
- Maintain a clean and tidy lobby area
- Check general voicemail box and forward/respond to messages (throughout the day)
- Place daily calendars of scheduled meetings by the meeting rooms
- Turn off coffee maker and resupply lunchroom with utensils/supplies
- Maintain paper stock of copier
- Account for all staff members left in the building
- Stamp all mail and refill postage meter
- Understand and accept the philosophy and values of the agency
- Performs other duties and responsibilities as assigned
WORK HOURS, SCHEDULE & FLEXIBILITY
This position works weekdays between 8am and 8pm.
COMMUNICATION AND INTERFACE
- Engage in respectful and ongoing communication and problem solving with others
- Act as a positive and professional ambassador for the Agency both internally and in the greater community
- Excellent written and oral communication skills
PROBLEM SOLVING AND JUDGEMENT
- Follow established procedures while being creative and taking initiative
- Take all practical steps to ensure a work environment that is safe, friendly, helpful, and free from harassment or bullying
- Must be able to handle all facets of the business both standard and non-standard situations
REQUIREMENTS
- 1 + years of experience in similar role
- Knowledge of customer service principles
- Knowledge of Microsoft Excel and Word
- Strict attention to detail, maintaining high level of accuracy
- Strong organizational and time management skills, able to meet deadlines
- Skilled in establishing and maintaining professional and effective relationships;
- Positive attitude, proactive mentality, responsive, and strong work ethic
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