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Education Program Assistant 1, Education Trainee 1,
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Duties Description The New York State Education Department’s (NYSED) Office of the Professions (OP) is seeking candidates for five Education Program Assistant 1 positions in the in the Division of Professional Licensing Services. The Office of the Professions assists the Board of Regents and the Department in the educational review of licensure for applicants in the 50 professions governed under Title 8 of Education Law. Under the supervision of the Head Clerk, the duties include, but will not be limited to, the following:
•Reply to internal and external correspondence that include both written and telephone inquiries;
•Assist with the implementation of the E-licensing project;
•Provide guidance to internal and external customers;
•Assist other areas of OP and SED, as needed to improve processes and promote improvement of current procedures;
•Provide guidance and support to clerical staff by using Law, regulation and policy to make decisions on non-routine questions;
•Participate on various committees and at various meetings involving DPLS issues;
•Prepare reports using a variety of computer applications;
•Research and create statistical reports;
•Supervise work processes of subordinate staff; and
•Use various computer applications to update data on internal and external websites and databases.
