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Automotive Service Manager
3 months ago
This individual will train at the Ford Kia location and move to the new Kia building once completed early 2025.
The Service Manager will carry out this responsibility by operating their shop at maximum production, controlling cost, building customer relationships, maintaining good employee relationships, setting and obtaining service sales objectives, maintaining service records, and by making their profit objectives.
Come join one of the fastest growing auto groups and be apart of a winning team
What’s in it for you:
Employee Owned - Retirement plan that is 100% company fundedGreat work/life balanceSupportive resourcesCompetitive compensation: We offer a competitive salary and benefits package, recognizing your expertise and commitment to our successChance to lead and shape a high performing service teamOngoing professional development and training opportunitiesCollaborative and inclusive work environmentGenerous paid time off policy including vacation, personal days, and holidaysCutting-Edge Facility: Work in a state-of-the-art service center equipped with the latest tools and technology to support your team's success.Gym/workout reimbursementTuition reimbursementHealth, Dental Vision, 401k & more Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice Employee discounts on vehicles, parts, and serviceStrong community involvementHoliday parties, Brewer game, summer picnic & moreResponsibilities:
Prompt and courteous customer receptionMonitor consistent selling by all Service AdvisorsPrompt and consistent customer follow-up by each Service AdvisorRegular and thorough inspection of completed workPrompt and fair adjustments on all customer complaintsDaily review of progress versus objectivesEstablishing individual sales quotas for the Service AdvisorsListening and analyzing all suggestions, complaints, etc. - consult with the Platform Director on personnel problems that need his attentionAnalyzing the performance of all Service employees on a regular basisHave adequate tools and equipment for Service TechniciansSeeing that the company receives full value for time and materials purchasedGetting competitive bids on all tools, equipment, sublet of repairs, supplies, etc.Analyzing and eliminating practices that waste supplies, utilities, space and timeAnalyzing each month's "come- back" repair orders, maintenance costs, repair costs, and all controllable expense elementMaintain a program to upgrade employees capable and desirous of advancementQualifications:
High School Diploma or equivalent Valid driver’s license Automotive Expertise: A solid background in automotive repairs is a must. Leadership Excellence: You're a natural leader with a track record of effectively managing teams. Your ability to inspire, mentor, and lead by example will set the tone for our service center's success.Customer- Centric Mindset: Your dedication to customer satisfaction is unwavering. You understand that exceptional service builds lasting relationships and repeat business.For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com
