Customer Service Representative Lead

1 day ago


Sheboygan, Wisconsin, United States Genuine Parts Company Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Genuine Parts Company. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.

About the Role
  • You will be the first point of contact for our customers, responding to their inquiries and resolving any issues they may have in a timely and professional manner.
  • You will work closely with our sales team to ensure that customer orders are fulfilled accurately and efficiently.
  • You will have the opportunity to build strong relationships with our customers and develop a deep understanding of their needs and preferences.
Key Responsibilities
  1. Provide exceptional customer service via phone, email, and in-person interactions.
  2. Respond to customer inquiries and resolve any issues in a timely and professional manner.
  3. Fulfill customer orders accurately and efficiently.
  4. Work closely with the sales team to identify opportunities to upsell and cross-sell products.
  5. Develop and maintain strong relationships with customers to drive repeat business and loyalty.
  6. Participate in training and development programs to enhance your skills and knowledge.
Requirements
  • A high school diploma or equivalent is required.
  • No prior experience is necessary, but relevant experience in a customer-facing role would be an asset.
  • You must be able to work in a fast-paced environment and be comfortable with technology.
  • You should have excellent communication and interpersonal skills.
  • You must be able to lift up to 25 pounds and stand for long periods of time.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $45,000 - $60,000 per year, depending on experience.
  • A comprehensive health and dental plan.
  • A generous 401(k) matching program.
  • A paid vacation and sick leave policy.
  • A flexible work schedule.
About Us

Genuine Parts Company is a leading distributor of automotive and industrial products. We pride ourselves on providing exceptional customer service and building strong relationships with our customers.



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