Portfolio Community Association Manager

5 months ago

Greenbelt, United States HOATalent Full time

Established in 1987, MMI stands as a distinguished Property Management firm committed to providing exceptional service to Rental Property Owners and Community Associations. Our experienced Managers hold prestigious designations, including GRI, Certified Manager of Community Associations (CMCA®), Association Management Specialist (AMS®), and Professional Community Association Manager (PCAM®). Additionally, MMI has earned the esteemed Accredited Association Management Company (AAMC®) designation, reflecting our unwavering commitment to excellence.


At MMI, we embrace the concept of Fiduciary Duty, fostering a corporate culture centered on impeccable customer service and support. Our team members, at every level, uphold personal responsibility for the success of our firm. Through a foundation of education, we instill Integrity and accountability within our team, clients, industry peers, and the board members in the communities we manage. Actively engaged in local Realtor® Associations and the Community Associations Institute, we contribute by teaching classes and participating in committees to enhance the industry. Our managers undergo rigorous training through an MMI-developed formal training program, ensuring they are well-equipped to meet the highest standards.

Summary 

You are a highly motivated and detail-oriented Community Association Manager. As the manager, you will provide exceptional customer service and management functions to your clients, ensuring that they become promoters of our service. We offer a great team, administrative support, a competitive salary with a monthly bonus, and benefits. The portfolio will be in Prince George's County with a focus on the southern part of the county. 

Duties 

Duties include, but not limited to: 

  • Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance. Investigate complaints, disturbances, and violations and resolve problems following association rules and regulations. 
  • Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations. 
  • Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors. Most meetings are held via Zoom. 
  • Prepare detailed budgets for properties. 
  • Purchase building and maintenance supplies, equipment, or furniture. 
  • Solicit and analyze bids from contractors for repairs, renovations, and maintenance. Administer annual meetings/elections. 
  • Attend continuing education classes to maintain credentials and, where appropriate, seek higher credentials. 

Requirements 

Community Association Manager Job Requirements 

  • CMCA or higher designation 
  • Valid Drivers License and reliable transportation
  • This is an exempt position; not hourly. Board meetings are billed to the association and are considered in the establishment of the base management fee, which is used to calculate CAM base pay. 
  • Strong organizational and analytical skills 
  • Exceptional verbal and written communication skills 
  • Comfortable speaking in front of small to medium-sized groups 
  • Strong leadership qualities 
  • Working knowledge of financial reports, budgets 
  • Proficiency in Word, Excel, and email 
  • First-in-class customer service skills 
  • Strong command of the English language
Physical Requirements
  • Willingness and ability to sit in a seat for long periods, talk on the phone, and use a computer and other business equipment, which may require standing
  • Ability to walk the property for site visits. Willingness and ability to take minimal risk to climb one-story ladders to roof hatches or to go into boiler and other equipment rooms
Nice to Haves:
  • Industry experience Bilingual
  • Bachelor's or Associate degree
Benefits
  • 3 weeks of paid time off (PTO) on an accrual basis 
  • Birthday off if it falls on a regular workday 
  • Carefirst Medical, 50% company-paid
  • 401K with 4% Safe Harbor match
  • Voluntary dental, vision, life, and AFLAC at group rates 
  • Relaxed, caring culture and friendly co-workers
  • Team environment

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