Desktop Support I

3 weeks ago

Nashville, United States Smith Seckman Reic Inc Full time

The Desktop Support I provides technical support to end users of local area network and workstations. Responds to, troubleshoots, and corrects issues related to local area network and workstations. Assists Network Administrator in any capacity needed.

ESSENTIAL FUNCTIONS:

• Configures, installs, updates, and maintains Local Area Network software and hardware
• Responds in a timely manner to the needs and questions of network users concerning operation and
issues related to software and hardware
• Provides desktop hardware/software troubleshooting
• Provides user training on software applications and remote network accessibility
• Organizes and maintains information concerning network and workstations
• Supports software programs including, but not limited to: Microsoft Office, Windows Server, Windows Professional, and security software
• Supports hardware including, but not limited to: Laptops and desktops, Tandberg Video Conferencing, mobile devices, Plotters, and Unified Messaging
• Sets up, configures, and troubleshoots mobile devices, such as company tablets and cell phones
• Performs backup data retrieval as needed
• Performs any other duties or responsibilities as assigned


KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:


KNOWLEDGE
• Thorough knowledge of Microsoft Office (, Word, Excel, PowerPoint, and Outlook) and web browser applications
• Thorough knowledge and familiarity with the internet
• Knowledge of installation of Windows Operating Systems and software
• Knowledge of supporting computers, loading device drivers and configuring a stable system
• Knowledge of researching and troubleshooting computer errors, blue screens, etc.
• General understanding of internet protocol

SKILLS and ABILITIES
• Customer Focus – dedicated to meeting expectations and requirements of internal and external customers; acts with customers in mind and establishes relationships gaining their trust and respect.
• Interpersonal Skills – ability to interact positively and work effectively with others

• Comprehension – ability to understand information, ideas, and direction presented in writing and/or verbally communicated
• Written Communication Skills – ability to clearly deliver a message through written words using correct grammar, spelling and punctuation
• Speech Clarity – ability to speak clearly and in a common language so that others can understand you
• Detail-oriented – ability to achieve accuracy and thoroughness when accomplishing a task; pays attention to details and is able to understand what caused a certain outcome
• Judgment and Decision-Making Skills – ability to make reasoned judgments that are logical and well thought out; constructively questioning and analyzing information in order to make the best conclusion


MINIMUM QUALIFICATIONS:
• High school diploma or GED equivalent with 3 years of IT Helpdesk Support experience OR Associates
degree with 1 year of IT Helpdesk Support experience
• A+ / NET + Certification preferred


PHYSICAL DEMANDS: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.)
• Frequently/extensively use a computer for several hours at a time
• Occasionally move about inside the office to access computer equipment, outlets, etc.
• Frequently be able to position self to set up/access equipment by standing, climbing, or stooping
• Occasionally be able to lift equipment of up to 50 pounds

WORK ENVIRONMENT: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• Indoors in a normal office environment with some exposure to excessive noise, darkness/poor lighting, fumes, or dust
• Minimal overnight travel

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