Desktop Support Specialist

3 weeks ago

Nashville, United States IDR, Inc. Full time

IDR is seeking a Desktop Support Specialist to join one of our top clients in Nashville, TN. This is an ONSITE, long-term contract position If you are looking for IT Support roles with large organizations, please apply today


Key Responsibilities:

  • Performs desktop computer support assignments, with an emphasis on desktop computer problem resolution.
  • Installs a variety of desktop computer hardware and software and provides technical and customer support for these products.
  • Provides customer support to both on-site and remote users.
  • Analyzes users' system problems and provides solutions.
  • Works with teams of analysts, programmers, and users in application development environments.
  • Tests and may write the technical documentation prepared for software or hardware installation.


Skills Required:

  • Microsoft Office Suite and Microsoft operating systems.
  • Ability to identify and correct hardware malfunctions.
  • 3-4+ years of experience in a Technical Support position
  • Experience with Windows and Mac operating systems
  • Experience using a Ticketing System
  • Experience using Active Directory


What’s in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture


Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

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