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Desktop Support Engineer

3 months ago

Nashville, United States Tata Consultancy Services Full time

Need to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.

Experience and knowledge in Troubleshooting laptop, desktop and printer hardware issues.

Experience in Executive and site support analyzing, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network issues.

Understanding of End User Remote support, and when necessary, onsite support or dispatch Provider support specialists to provide Authorized Users with operational and technical support to resolve Incidents and meet the Service Levels.

Experience in support for installation, troubleshooting and maintenance of software and hardware in the Warehouse centers, Printer, scanners, and other specialized systems

High level understanding of the Networking Concepts