IT Help Desk Support Associate

2 weeks ago

Atlanta, United States Artera Full time

Job Title: IT Help Desk Associate (Onsite Technical Support)

Job Description:

We are seeking a highly skilled and motivated IT Help Desk Associate to join our team and provide onsite technical support to our internal clients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for problem-solving.

Responsibilities:

Provide onsite technical support to internal clients, including troubleshooting hardware, software, and network issues. Install, configure, and maintain computer systems, printers, and other IT equipment. Respond to service requests in a timely manner and ensure issues are resolved efficiently. Collaborate with other team members to escalate complex issues when necessary. Assist clients with software installations, updates, and patches. Perform regular maintenance tasks, such as system updates and antivirus scans. Document all support activities and maintain accurate records of client interactions. Provide training and assistance to clients on IT-related topics as needed. Stay up-to-date with the latest technologies and best practices in IT support. Install, modify, and repair computer hardware and software, including imaging of PCs using Microsoft Intune. Deploy and manage mobile devices and tablets, ensuring secure and effective use within the organization. Utilize Microsoft Intune for the management, configuration, and deployment of devices, applications, and security policies.

Requirements:

Proven experience working in IT support or a related field. Strong knowledge of computer hardware, software, and networking concepts. Excellent troubleshooting skills and the ability to resolve technical issues independently. Solid understanding of Windows and/or Mac operating systems. Familiarity with remote desktop tools and help desk software. Exceptional communication and customer service skills. Ability to work effectively both independently and as part of a team. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Flexibility to work occasional evenings or weekends as needed.

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