Account Service Representative

3 weeks ago

Greenwood, United States C Spire Full time

Overview

Inspiration happens here.

At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.

Responsibilities

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

A relentless obsession to be the best in our industry A winner mentality determined to outsmart and outdo competitors A single-minded commitment to unbeatable customer experiences An unapologetic passion for innovation and technology An uncompromising drive toward continuous improvement A steadfast devotion to doing the right thing the right way A deep-seated dedication to accountability and ownership

What you will get:

Your sales efforts will not go unrewarded. Our average total compensation for our account service representatives is over $50,000 annually with an uncapped commission structure when monthly goals in wireless, home services, and business sales are exceeded. In addition to our hourly and commission structures, we want to invest in your future. Grow with us through our tuition reimbursement/assistance programs, advance in our company with management training programs, or excel right where you are with our retail sales team. Prepare for your future with best-in-class retirement benefits like our Employee Stock Ownership Program (ESOP) and 401k, along with extensive medical, dental, and vision insurance options.

What we will expect:

We strive to engage the exceptional and embrace operational excellence to deliver connectivity and technology solutions that advance our communities and better our customer’s lives. Alongside your team, you’ll dominate the telecommunications industry and reap the awards of achieving your sales goals. Our vision is to be the best at what we do. That requires working with passion, drive, and a dedication to results; we expect exceptional customer service with the highest level of integrity in all business practices.

Qualifications

What is required:

One year of customer service or sales experience or a bachelor’s degree or equivalent. Excellent communication skills. A passion for technology is a must – you will have to stay current on the latest devices and plans to be the consultant for our wireless and home services customers. Ability to work an irregular schedule – this position is full time with rotating shifts and includes some evenings and Saturdays.

What is even better:

Two or more years of experience in sales or providing customer-facing solutions in a fast paced or retail environment. Proven track record of goal attainment and professional advancement.

Physical Requirements/Working Conditions: Must be able to work evenings and Saturdays in a flexible schedule shared by other department members. Must be able to lift 40 lbs. of materials. Must be able to stand for long periods of time, have finger/wrist/arm mobility, and finger dexterity to use computer keyboard and/or mouse, while viewing computer screen.

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