Customer Service Representative

1 week ago

Greenwood, United States Community Choice Financial Family of Brands Full time

Overview:

As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and peers in a fast-paced environment will allow you to reflect on our mission while advancing your career.

Responsibilities:

Forge connections with customers to cultivate lasting relationships that drive repeat business.

Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.

Proactively maximize customer success by offering personalized financial services that fit their lifestyle.

Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.

Build new business by completing inbound and outbound call campaigns daily.

Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.

Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.

Maintain office security and conduct proper opening and closing procedures, including management of vault and cash drawer.

Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

Engage in ongoing training and remain updated on our evolving products and processes.

Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications:
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Professional demeanor with customers and peers
  • Meticulous attention to detail and ability to accurately enter data
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
  • Must be at least 18 years of age
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Experience in check cashing, document verification, and/or money order processing
  • Prior cash handling, cash drawer/vault management experience
  • Bilingual (English/Spanish) is a plus and may be required for certain locations


What We Offer:

Our Benefits Include**:

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance based career advancement
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment
  • A relaxed, business casual dress code that includes jeans and sneakers

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot Visa Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. Were steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

  • Customer Service Representative

    3 weeks ago

    Greenwood, United States U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    1 month ago

    Greenwood, United States Laminex Inc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesGroup Healthcare401(k) MatchingJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions...

  • Customer Service Representative

    3 weeks ago

    Greenwood, United States Laminex Inc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesGroup Healthcare401(k) MatchingJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions...

  • AT&T Customer Service Representative

    3 weeks ago

    Greenwood, United States MCG Solutions Inc Full time

    Job DescriptionJob DescriptionMCG Solutions is seeking a tenacious AT&T Customer Service Representative to join our dynamic team! We are a rapidly growing sales firm in the Indianapolis area that works alongside prominent clients in the telecommunications industry including AT&T. Our goal is to connect customers to our clients' efficient and reliable...

  • AT&T Customer Service Representative

    3 weeks ago

    Greenwood, United States Mcg Solutions Llc Full time

    MCG Solutions is seeking a tenacious AT&T Customer Service Representative to join our dynamic team! We are a rapidly growing sales firm in the Indianapolis area that works alongside prominent clients in the telecommunications industry including AT&T. Our goal is to connect customers to our clients' efficient and reliable networks, offering hassle-free and...

  • Customer Service Representative

    1 week ago

    Greenwood, United States U-Haul Full time

    Location: 254 Bypass 72 NW, Greenwood, South Carolina 29649 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    2 weeks ago

    Greenwood, United States U-Haul Full time

    Location: 254 Bypass 72 NW, Greenwood, South Carolina 29649 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    Greenwood, United States American Leak Detection Full time

    Middle Tennessee A Customer Service Representative (CSR) at American Leak Detection may work out of our office. A CSR is responsible for answering customer questions as well as efficiently scheduling the customer's appointments and dispatching and routing our technicians for their daily jobs. We serve residential, commercial, and municipal customers...

  • Customer Service Representative

    4 weeks ago

    Greenwood, United States Countybank Full time

    Job DescriptionJob DescriptionCustomer Service Representative Countybank | Greenwood, SCWhat We're Looking For:Countybank is seeking a self-motivated, detail-oriented individual to serve as a Customer Service Representative (CSR). The CSR will report to the Customer Service Team Lead. The primary purpose of this position is to provide customers with...

  • Customer Service Representative

    1 month ago

    Greenwood, United States Lifemark Health Group Full time

    **Customer Service Representative - Greenwood Physiotherapy - pt Health****Greenwood, NS****Status:** Permanent full-time **Location:** 780 Central Ave **Schedule:** Monday-Friday **Mandatory requirement:** All Lifemark Health Group employees are required to be fully vaccinated against COVID-19. Full vaccination occurs 14 days following the second dose of...

  • Customer Service Representative

    3 weeks ago

    Greenwood, United States Lifemark Health Group Full time

    **Customer Service Representative - Greenwood Physiotherapy - pt Health****Greenwood, NS****Status:** Permanent full-time **Location:** 780 Central Ave **Schedule:** Monday-Friday **Mandatory requirement:** All Lifemark Health Group employees are required to be fully vaccinated against COVID-19. Full vaccination occurs 14 days following the second dose of...

  • Customer Service Representative

    1 month ago

    Greenwood, United States Dayton Freight Full time

    Overview: ***This is a Part-Time 1st Shift position*** Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match Responsibilities: Customer Service Representatives are responsible for assisting Dayton Freight...

  • Customer Service Representative

    3 weeks ago

    Greenwood, United States Dayton Freight Full time

    Overview: ***This is a Part-Time 1st Shift position*** Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match Responsibilities: Customer Service Representatives are responsible for assisting Dayton Freight...

  • Customer Service Representative

    1 month ago

    Greenwood, United States Corporate Div Acct 9 - Shannon Padden or Kevin Greets Full time

    Job DescriptionJob DescriptionMiddle TennesseeA Customer Service Representative (CSR) at American Leak Detection may work out of our office. A CSR is responsible for answering customer questions as well as efficiently scheduling the customer's appointments and dispatching and routing our technicians for their daily jobs. We serve residential, commercial,...

  • Customer Service Representative

    1 month ago

    Greenwood, United States Peterman Brothers Full time

    Why Join the Peterman team? Peterman Brothers is an Indiana-owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 550 employees within 10 locations across Indiana, Ohio, & Kentucky! We've been on the Indy Star's Top Workplaces list six years in a row, and here's why: Work-Life...

  • Customer Service Representative

    3 weeks ago

    Greenwood, United States Peterman Brothers Full time

    Why Join the Peterman team? Peterman Brothers is an Indiana-owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 550 employees within 10 locations across Indiana, Ohio, & Kentucky! We've been on the Indy Star's Top Workplaces list six years in a row, and here's why: Work-Life...

  • Customer Service Representative

    1 month ago

    Greenwood, United States Peterman Brothers Full time

    Job DescriptionJob DescriptionWhy Join the Peterman team? Peterman Brothers is an Indiana-owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 550 employees within 10 locations across Indiana, Ohio, & Kentucky! We've been on the Indy Star's Top Workplaces list six years...

  • Customer Service Representative

    3 weeks ago

    Greenwood, United States Peterman Brothers Full time

    Job DescriptionJob DescriptionWhy Join the Peterman team? Peterman Brothers is an Indiana-owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 550 employees within 10 locations across Indiana, Ohio, & Kentucky! We've been on the Indy Star's Top Workplaces list six years...

  • Sr. National Accounts Customer Service Rep

    1 month ago

    Greenwood, United States Service Supply Full time

    ** Sr. National Accounts Customer Service Rep** **Job Category****:** ISALES **Requisition Number****:** SRNAT001900 Showing 1 location **Job Details** **Description** **Position Overview:** This position is responsible for overseeing all activities of their assigned account(s), including entering orders, quoting new sales opportunities, managing VMI...

  • Sr. National Accounts Customer Service Rep

    3 weeks ago

    Greenwood, United States Service Supply Full time

    ** Sr. National Accounts Customer Service Rep** **Job Category****:** ISALES **Requisition Number****:** SRNAT001900 Showing 1 location **Job Details** **Description** **Position Overview:** This position is responsible for overseeing all activities of their assigned account(s), including entering orders, quoting new sales opportunities, managing VMI...