Patient Relations Coordinator
Found in: Talent US C2 - 1 week ago
QUALIFICATIONS:
Education
High school diploma or equivalentAssociate’s degree and bachelor’s degrees are a plus, but not requiredExperience and Training
Experience in a customer service role, preferably multitasking (e.g. scheduling appointments while answering phones)Preferred experience in a dental or medical officePreferred training on an electronic medical recordEPIC training is a major plus, but not necessaryKnowledge, Skills, Ability:
Exceptional receptiveness and approachabilityExcellent verbal and written communication skillsTime managementPunctualityA positive attitudeProfessionalism as a representative of High Point University HealthReceptive to feedback, performance improvement, and continuous coachingFlexibility to cover other offices under High Point University HealthESSENTIAL FUNCTIONS:
Greets and checks-in patients with a smileRegisters new patientsManages, confirms, and schedules appointments for optimum patient flowManages incoming patient inquiries via the telephone and internet, verify patient insurances, ensure co-pays and outstanding balances are collectedContinuously assesses the schedule ensuring optimum patient flowResponds to patient, clinical, and operational concerns timely and effectively.Cross-trains to present financial options for patient treatment plansEngages patients in marketing initiativesOther duties as assigned by the Director of Clinical OperationsSupports practice and organizational goalsACCOUNTABILITY:
Senior Associate Dean for Administration and FinanceEvaluation: Ongoing performance reviews is conducted along with an annual assessment by the CDO and includes input from the faculty and students.-
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