Remote Patient Coordinator

3 weeks ago


RaleighDurham, United States Integrative Behavioral Health & Healing Full time

**Responsibilities**:

- Schedule patient visits and answer pre-visit questions
- Act as communication aid liaison between patients and healthcare providers by keeping the lines of communication flowing by properly taking messages and routing to the appropriate party within the practice
- Address and respond to patient requests and needs in a professional and timely manner to ensure patient satisfaction
- Ensure complete and accurate patient registration, which includes recording a patient’s health, demographic, and insurance information
- Manage patient accounts with contact information, insurance and financial information in a confidential manner
- Utilize electronic systems that include but are not limited to: EHR, fax, and multi-line phone system
- Work as a team player to ensure each patient receives the best service possible
- Assist in processing outgoing and incoming referrals
- Upload documents into patient charts
- Ensure compliance with professional standards while following practice guidelines, healthcare laws, and regulations
- Adheres to all HIPAA and confidentiality requirements
- Maintain professional demeanor and interface well with patients in a mental-health setting
- Other tasks as needed by your Manager

**Qualifications**:

- Minimum high school diploma or equivalent
- Experience working front desk in medical office, administrative roles and/or customer service roles
- Medical office knowledge and/or experience
- Mental health knowledge and/or experience is highly preferred
- Insurance knowledge and/or experience is highly preferred
- Highly organized with a strong ability to manage different priorities while bringing tasks to completion
- Ability to work with others and use resources to problem solve
- Strong customer service skills and exceptional phone presence are a must
- Effective verbal and written communication skills
- Effective collaborator and works well with a team of other caretakers
- Strong computer and data entry skills required
- Punctual, reliable and flexible

**Benefits**:

- Paid Time Off
- Paid Holidays
- Technology Provided: Laptop computer and Headset

Pay: From $13.00 per hour

**Benefits**:

- On-the-job training
- Paid time off
- Paid training
- Work from home

Healthcare setting:

- Medical office
- Outpatient
- Private practice
- Telehealth

Medical specialties:

- Psychiatry

Schedule:

- 8 hour shift
- Monday to Friday
- No nights
- No weekends

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
- Medical office: 1 year (preferred)
- EMR systems: 1 year (preferred)

**Location**:

- Raleigh-Durham, NC (required)

Work Location: Remote



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