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Business Specialist
4 months ago
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6, employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2, square mile watershed that extends miles north and west of the City.
The Bureau of Customer Services (BCS) oversees the production and collection of water and sewer bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately , customers and generates $3.6 billion of revenue annually.
Only those serving in the Permanent Civil Service title of Principal Administrative Associate.
The Bureau of Customer Services (BCS) is seeking two candidates to fulfill the role of Business Specialists as part of the Bureau’s new Customer Information System implementation project: Billing for the Future (BFF). Under the direct supervision of the Program Manager of the BFF Project the selected candidates will be performing various analytical and administrative duties to improve or automate business processes and workflows.
The selected candidate would also be responsible for using analytics to assist in the day-to-day operations of the Billing for the Future project. This includes reviewing trends to ensure the output of processes are achieving optimal results and services are meeting agreed upon service levels.
There are also numerous administrative responsibilities that the selected candidate would be responsible for such as collecting and documenting business requirements for project and process improvements/automation efforts. Additional responsibilities would include preparing incident details for post mortem incident reviews and developing process documentation/workflows outlining current state and future state, knowledge articles, and self-service guidance. The selected candidate would be responsible for creating project plans, managing scope, scheduling and developing cost figures for process improvements and automation efforts.
Outreach is another integral aspect of the position as the selected candidate would be required to work within the organization to determine optimum business processes and communicate changes. The role also requires the candidate to meet with stakeholders and end users to identify, prioritize, understand and document business/technical processes and requirements. The candidate would be responsible for contributing to the creation of workflows to be used by the business to follow the optimized processes.
To apply Click the Apply button now.
Hours/Shift
35 hours per week
Work Location
59-17 Junction Blvd Corona Ny
Preferred Skills
1.Microsoft Applications i.e. Outlook, TEAM
2.BCS Reporting Applications, Back Office, Front Office
3.Knowledge of BCS Business Operations & Processes
