Field Services Technician I

1 week ago

Idaho Falls, United States CRI Advantage Full time

This is a Job Posting is a Prospecting role and you will be considered, and first in line once we open another PM role. Our team is fast growing and it is an exciting time to join

The Field Services Technician I on our Field Services team reports directly to the Field Services Supervisor providing support to diagnose and resolve problems with computer hardware/software, and peripherals at the desktop/laptop level.


Responsibilities

  • Perform Return-to-Service (RTS) activities.
  • Provide break-fix incident support and service request fulfillment on-site.
  • Install and uninstall software, hardware, computers, and peripherals specific to break-fix.
  • Image and re-image new and existing computers.
  • Partner with other areas within BEA to update asset tracking.
  • Device support for break fix, and new provisioning of, services for desktop, laptop, tablet, virtual machine, mobile device, smartphone, collaboration equipment, etc.
  • Maintenance of an inclusive knowledge base of common resolution techniques for Windows.
  • Participate in root cause analysis with BEA Tier 3 teams.
  • Coordinate with other in-scope functions of this statement of work and IM Network Infrastructure to ensure cabling, patching, and router/switch configurations are completed so technicians can perform their work.
  • Technicians shall make a reasonable effort to verify that non-standard hardware and software is in working order.
  • Record, assign, and track through completion all end user variance requests to standard configurations.
  • Remain interface for the user throughout the variance process. Variance requests shall be approved prior to the Subcontractor performing work on the device.
  • When working on a computer, ensure that it has the standard configuration (i.e., joined to the domain, antivirus installed and running, in NIC, etc.).
  • During OS installs and updates, technicians shall provide a functional validation of standard applications the user will be accessing. This means ensuring Microsoft Office products and other standard applications are functioning.
  • Communicate with the user to set a date for when the work shall be completed and complete the work by or before the scheduled date. If changes to the anticipated completion time occur (e.g., delivery of parts is delayed, other higher priorities arise, the user is out of the office on business travel, short-term disability, etc.,), communicate with the user and establish a new date.
  • Communicate with the user frequently with status updates. Exceptions would be for future scheduled events such as a conference support or a loaner laptop reservation.
  • Tickets and resolutions are reviewed by mentor and/or Technical Lead daily and weekly, as needed.
  • Always maintain a professional and courteous demeanor providing timely, respectful, and thorough customer service. Communicate with the most appropriate method to team members and client.

Requirements

  • High School Diploma or equivalent and at least 1 year of Technical Support experience
  • Knowledge and ability to utilize computers and related technology efficiently
  • Excellent customer service skills
  • Basic hardware troubleshooting and problem-solving skills
  • Experience with Microsoft Windows operating systems and products

Preferred Qualifications

  • Tier 1 Apple certifications
  • CompTIA A+ certification
  • Linux platforms

Essential Functions

Physical, mental and emotional stamina to perform the duties and responsibilities of the position; manual dexterity sufficient to write, use telephone, business machines (including computers and printers); vision sufficient to read printed and online materials including knowledge base articles (KBA's), work reference materials, troubleshooting guides; hearing sufficient to conduct in person and telephone conversations; speaking ability in an understandable voice with sufficient volume to be heard in normal conversational distance, on the telephone; emotional ability to work respectfully and professionally with team mates and customers in a fast paced and at times stressful situations; physical agility to push/pull, squat, twist, turn, bend, stoop to reach overhead; physical mobility sufficient to move about the work environment (office, district) and drive an automobile; physical strength sufficient to lift 40 pounds; physical stamina sufficient to sit for prolonged periods of time; physical tolerance to be exposed to air conditioned space; mental acuity to collect and interpret data, define and solve common problems. Regular and consistent attendance is required.

  • Field Services Technician I

    3 months ago

    Idaho Falls, United States CRI Advantage Full time

    Job DescriptionJob DescriptionThe Field Services Technician I on our Field Services team reports directly to the Field Services Supervisor providing support to diagnose and resolve problems with computer hardware/software, and peripherals at the desktop/laptop level.ResponsibilitiesPerform Return-to-Service (RTS) activities.Provide break-fix incident support...

  • Field Services Technician I

    2 weeks ago

    Idaho Falls, United States CRI Advantage Full time $17 - $21

    Job DescriptionJob DescriptionThis is a Job Posting is a Prospecting role and you will be considered, and first in line once we open another PM role. Our team is fast growing and it is an exciting time to join! The Field Services Technician I on our Field Services team reports directly to the Field Services Supervisor providing support to diagnose and...

  • Field Services Technician I

    1 week ago

    Idaho Falls, Idaho, United States CRI Advantage Full time

    Job SummaryCRI Advantage is seeking a highly skilled Field Services Technician I to join our team. As a key member of our Field Services team, you will be responsible for providing technical support and services to our clients.Key ResponsibilitiesTechnical Support: Provide break-fix incident support and service request fulfillment on-site, including...

  • Field Services Technician I

    5 days ago

    Idaho Falls, Idaho, United States CRI Advantage Full time

    Job DescriptionOverviewCRI Advantage is seeking a highly skilled and experienced Field Services Technician I to join our team. As a key member of our Field Services team, you will be responsible for providing technical support and services to our clients.Key ResponsibilitiesTechnical Support: Provide break-fix incident support and service request fulfillment...

  • Desktop Support Technician

    1 day ago

    Idaho Falls, Idaho, United States CRI Advantage Full time

    Job DescriptionOverviewCRI Advantage is seeking a highly skilled and experienced Field Services Technician I to join our team. As a key member of our Field Services team, you will be responsible for providing technical support and services to our clients.Key ResponsibilitiesTechnical Support: Provide break-fix incident support and service request fulfillment...

  • Field Service Technician I

    3 months ago

    Taylors Falls, United States NCR Voyix Full time $17 - $23

    TITLE: Field Service Technician IGRADE: 6 POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Position Summary:Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field?  Are you tech savvy with a good mechanical aptitude and feel your skills are transferrable? Can you help us to provide best in class...

  • Field Service Technician I

    3 months ago

    Klamath Falls, United States NCR Voyix Full time $18 - $21

    TITLE: Field Service Technician IGRADE: 6 POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Position SummaryAre you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field?  Are you tech savvy with a good mechanical aptitude and feel your skills are transferrable? Can you help us to provide best in class...

  • Field Service Technician I

    2 weeks ago

    Wichita Falls, Texas, United States Warren CAT Full time

    JOIN OUR TEAMThe Field Service Technician I plays a crucial role in delivering exceptional repair services on machinery, ensuring that customer requirements are met with efficiency, care, and promptness, while maximizing the value of the services provided.KEY RESPONSIBILITIES Execute assigned tasks and jobs to achieve target completion times and quality...

  • Field Service Technician I

    2 weeks ago

    Cedar Falls, Iowa, United States Pomeroy Full time

    Core Function of the Role:This position is responsible for overseeing a designated service area and providing assistance in additional zones as necessary to ensure that service requests are fulfilled in accordance with the Service Level Agreement.Key Responsibilities:Oversee the designated service area and provide support in other zones as needed to ensure...

  • IT Service Desk Technician I

    2 weeks ago

    Idaho Falls, United States CRI Advantage Full time $17 - $21

    Job DescriptionJob DescriptionThis is a Job Posting is a Prospecting role and you will be considered, and first in line once we open another PM role. Our team is fast growing and it is an exciting time to join! The IT Service Desk Technician I on our Service Desk team reports directly to the Service Desk Supervisor providing support to diagnose and resolve...

  • Field Service Technician I

    3 months ago

    Newton Falls, United States Optimum Full time

    Job Summary Under general supervision the BBT I Field Service Technician installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's selected locations. Dual usage and knowledge of coaxial cable and fiber in...

  • Field Technician

    3 months ago

    Idaho Falls, United States Cable ONE Full time

    Description : If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities Cable One is your next and final stop. We offer a career, not just a job, and at a company that was named on Forbes’...

  • Hospital Services Specialist I

    3 weeks ago

    Idaho Falls, United States DonorConnect Full time $63,398 - $79,227

    Job DescriptionJob DescriptionHospital Services Specialist IDonorConnect is seeking a full-time Hospital Services Specialist I. In this position, you will play a vital role in developing and implementing strategies and action plans to maximize organ and tissue donation. If you are familiar with the healthcare space, have strong communication and people...

  • Technical Support Specialist I

    2 weeks ago

    Idaho Falls, Idaho, United States CRI Advantage Full time

    Technical Support Specialist IThe Technical Support Specialist I at CRI Advantage plays a crucial role within the Field Services division, directly reporting to the Field Services Supervisor. This position is essential for delivering critical assistance in diagnosing and resolving challenges associated with computer hardware, software, and peripherals at the...

  • Field Service Technician

    3 months ago

    Wichita Falls, United States Vivint Full time

    Job Description We are adding to our Field Service Technician team and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales. Why Join Our Technician Team? Competitive hourly base plus uncapped commission Comprehensive paid training & Ongoing coaching and support Company take-home...

  • Automotive Service Technician

    2 weeks ago

    Idaho Falls, Idaho, United States P1 Autoworks Full time

    Position OverviewP1 Autoworks is excited to announce an opening for an Automotive Service Technician who will play a crucial role in our dynamic team. In this position, you will be responsible for diagnosing, adjusting, repairing, and overhauling a variety of automotive vehicles. Our shop specializes in custom and high-end automotive projects, often working...

  • Field Service Technician

    2 months ago

    Sioux Falls, United States Dakota Fluid Power Full time

    Job DescriptionJob DescriptionSummary of Responsibilities:The primary responsibility for the Field Service Technician is to provide service to Dakota Fluid Power customers in repairs, maintenance of vehicles, repairs, maintenance, refurbishing or rebuilding of equipment and products. The Field Service Technician must always exhibit positive and effective...

  • Field Service Technician

    3 months ago

    Sioux Falls, United States Dakota Fluid Power Full time

    Job DescriptionJob DescriptionSummary of Responsibilities:The primary responsibility for the Field Service Technician is to provide service to Dakota Fluid Power customers in repairs, maintenance of vehicles, repairs, maintenance, refurbishing or rebuilding of equipment and products. The Field Service Technician must always exhibit positive and effective...

  • Field Service Technician

    4 weeks ago

    Sioux Falls, United States Messina Talent Advisors Full time $58,000 - $72,000

    Job DescriptionJob DescriptionWe are seeking a Field Service Technician for a direct hire opportunity in the Sioux City, IA/ Yankton, SD area. Our client is a Midwest-based supplier and servicer of forklift machines and parts. They provide a multi-line parts department for several different product lines. The Field Service Technician will travel to...

  • Registered Behavior Technician

    2 months ago

    Idaho Falls, United States Opal Autism Centers Full time

    Job DescriptionJob DescriptionAbout the Role:Position: Registered Behavior Technician (RBT)Job Type: Full-timeLocation: Idaho Falls, IDLocation Type: Center-BasedPay Range: $33,280 - $39,520About UsAt Opal Autism Centers, our mission is to transform lives. We are dedicated professionals committed to working with children with autism, alongside their...