Call Center Agent

6 months ago

Las Cruces, United States MCI, LC Full time

POSITION OVERVIEW

CALL CENTER AGENT (DAYS)

As a Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world

In this role, you will provide customer service, educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills and be willing to learn on the job every day. 

Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish speaking) candidates are encouraged to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------

...

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. 

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Handle inbound and outbound contacts in a courteous, timely, and professional manner Ensure first call resolution through problems solving and effective call handling  Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed Accurately document and process customer claims in appropriate systems Lead fact-finding discussions to determine the best options for the customer Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

Qualifications

Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience

CONDITIONS OF EMPLOYMENT

Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,

.

  • Inbound Call Center Agent>

    7 months ago

    Las Cruces, United States Mass Markets Full time

    Mass Markets - JobID: 39857 [Call Center Representative] As an Inbound Call Center Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling; Research systems to find missing information as applicable; Coordinate with...

  • Inbound Call Center Agent

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    About the OpportunityMCI Careers is seeking an Inbound Call Center Agent to join our team! As a key member of our customer service team, you will be responsible for handling incoming customer calls, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesAnswer customer calls and respond to their inquiries in a professional...

  • Part-Time Call Center Agent

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    About the JobThis part-time call center agent role is an excellent opportunity for those looking to gain experience in customer service and sales. You will work in a fast-paced environment where you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key Skills and QualificationsExcellent communication...

  • Call center Agent

    3 months ago

    Las Vegas, United States Randstad Full time

    Randstad - [Call Center Representative] As a Call Center Agent at Randstad, you'll: Handle a high volume of inbound and outbound customer service calls; Enter conversations into a database to be followed up with, getting detailed information from customers to understand how to assist them; Maintain accurate records of customer interactions and transactions...

  • Call Center Agent

    2 months ago

    Las Vegas, United States Western Elite Full time $15 - $20

    Position: Call Center Agent Location: Nellis location Employment Type: Full-time Reports to: Call Center ManagerAbout Western Elite:Western Elite is a premier leader in waste management services providing efficient and sustainable waste solutions to our clients. As a company committed to excellence, we pride ourselves on our customer service and the...

  • Call Center Agent

    4 months ago

    Las Cruces, United States MCI Careers Full time

    POSITION OVERVIEW: CALL CENTER AGENT (WEEKENDS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work weekends handling inbound inquiries, assisting callers with product and process-related inquiries while professionally represent our clients....

  • Call Center Agent

    4 months ago

    Las Cruces, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide...

  • Call Center Agent

    4 months ago

    Las Cruces, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: CALL CENTER AGENT (WEEKENDS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work weekends handling inbound inquiries, assisting callers with product and process-related inquiries while professionally represent our clients....

  • Call Center Agent

    3 months ago

    Las Cruces, United States MCI Careers Full time

    LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: CALL CENTER AGENT (EVENINGS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you...

  • Call Center Agent

    4 months ago

    Las Cruces, United States MCI Careers Full time

    LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: CALL CENTER AGENT (DAYS) As a Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf...

  • Call Center Agent

    2 weeks ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    Job SummaryWe are seeking a highly motivated and experienced Call Center Representative to join our team at Mass Markets. In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. As a key member of our customer service team, you will play a crucial role in ensuring excellent customer...

  • Call center Agent

    4 weeks ago

    North Las Vegas, United States Randstad North America, Inc. Full time

    The Customer Service Representative will provide high-quality customer support to utility customers in both English and Spanish, handling inquiries related to billing, service requests, account management, and general utility services. The role invol Call Center, Agent, Technology, Staffing, Utility, Customer

  • Call Center Agent

    6 months ago

    Las Vegas, United States Golden Nugget Hotels & Casinos Full time

    Overview: Call Center Agent It is the responsibility of the Guest Services Call Center Agent to assist/process any and all guest communicated needs, with the goal of exceeding the guest expectations. Responsibilities: Answer inbound calls and process/dispatch requests accordingly, (i.e.: Maintenance, Front Desk, Housekeeping, Bell Desk, Valet calls from...

  • Inbound Call Center Agent

    4 months ago

    Las Cruces, United States MCI Careers Full time

    LOCATION: Las Cruces, NM JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS:...

  • Inbound Call Agent

    2 weeks ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job DescriptionAs an Inbound Call Agent with MCI Careers, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to answer incoming calls, address customer inquiries, and resolve issues promptly.You will work closely with a dynamic team to achieve customer satisfaction targets and contribute to a...

  • Call Center Customer Service Agent

    2 weeks ago

    Las Vegas, United States Hustle Notice Biz Full time

    Call Center Customer Service AgentDepartment: SingnalaEmployment Type: Full TimeLocation: Las Vegas, NV Compensation: $17.50 - $26.00 / hourDescriptionCall Center Customer Service Agent Job DescriptionLocation: Las Vegas, NVOverview: Singnala We are seeking a motivated and enthusiastic Call Center Customer Service Agent to join our dynamic team. This role is...

  • Call Center Customer Service Agent

    7 days ago

    Las Vegas, United States Hustle Notice Biz Full time

    Call Center Customer Service AgentDepartment: SingnalaEmployment Type: Full TimeLocation: Las Vegas, NV Compensation: $17.50 - $26.00 / hourDescriptionCall Center Customer Service Agent Job DescriptionLocation: Las Vegas, NVOverview: Singnala We are seeking a motivated and enthusiastic Call Center Customer Service Agent to join our dynamic team. This role is...

  • Call Center Customer Service Agent

    2 weeks ago

    Las Vegas, United States Hustle Notice Biz Full time

    Call Center Customer Service AgentDepartment: Singnala Employment Type: Full Time Location: Las Vegas, NV Compensation: $17.50 - $26.00 / hour Description Call Center Customer Service Agent Job Description Location: Las Vegas, NV Overview: Singnala We are seeking a motivated and enthusiastic Call Center Customer Service Agent to join our dynamic team. This...

  • Contact Center Agent

    1 week ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    **Job Description:**We are looking for a highly motivated Contact Center Agent to join our team at Mass Markets. In this role, you will be responsible for handling inbound and outbound contacts in a professional manner, ensuring first call resolution and providing excellent customer service.**Responsibilities Include:**Handling inbound and outbound calls,...

  • Call Center Customer Service Agent

    2 days ago

    Las Vegas, United States Ideaboxpro Full time

    Join Ideaboxpro as a Call Center Customer Service AgentAbout Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our clients' expectations. Our commitment to excellence is reflected in every project and interaction we undertake.Position: Call Center...