Call Center Agent

2 weeks ago

Las Vegas, United States Western Elite Full time $15 - $20
Position: Call Center Agent
Location: Nellis location
Employment Type: Full-time
Reports to: Call Center Manager

About Western Elite:Western Elite is a premier leader in waste management services providing efficient and sustainable waste solutions to our clients. As a company committed to excellence, we pride ourselves on our customer service and the positive impact we have on the communities we serve.

Position Overview:We are seeking motivated and customer-focused Call Center Agents to be the first point of contact for our clients. As a Call Center Agent at Western Elite, you will handle inquiries related to our waste management services, assist with scheduling pickups, manage billing inquiries, and resolve any service-related concerns. The ideal candidate is a problem-solver with a passion for delivering outstanding customer service in a fast-paced, solution-oriented environment.

Key Responsibilities:
  • Customer Support: Answer incoming calls and emails, providing information about waste management services, including trash collection, recycling, and dumpster rentals.
  • Service Scheduling: Assist customers in scheduling waste pickups, dumpster deliveries, or recycling services, ensuring their requests are processed smoothly.
  • Issue Resolution: Handle customer complaints and service disruptions, providing quick, accurate resolutions or escalating the issue to the appropriate department.
  • Billing and Payments: Assist customers with questions regarding billing, payments, and account updates. Process payment information as needed.
  • Product/Service Knowledge: Maintain up-to-date knowledge of all Western Elite waste management services and policies to provide accurate information and promote additional services when relevant.
  • CRM Management: Accurately log all customer interactions, including inquiries, complaints, and service requests, into the company's customer relationship management (CRM) system.
  • Sales Support: Identify customer needs and recommend additional services, such as specialized waste disposal or recycling options, to meet customer requirements and improve their overall experience.
  • Team Collaboration: Work closely with dispatch teams and field operators to ensure seamless communication and service delivery to our customers.
  • Adherence to Protocols: Follow all company policies and procedures, ensuring compliance with environmental regulations and safety standards.

Qualifications and Skills:
  • Experience: Previous experience in a call center, customer service, or waste management industry is preferred but not required.
  • Communication Skills: Strong verbal and written communication skills with the ability to engage and assist customers in a clear, friendly manner.
  • Customer Service: Passionate about providing exceptional customer service, with a focus on problem-solving and exceeding customer expectations.
  • Technical Proficiency: Competent with computer systems, including Microsoft Office and CRM platforms. Training on internal systems will be provided.
  • Multitasking: Ability to handle multiple tasks and priorities simultaneously while maintaining attention to detail.
  • Problem Solving: Strong critical thinking and problem-solving skills, able to resolve customer concerns promptly and efficiently.
  • Adaptability: Flexibility to adapt to different customer situations and quickly learn new information or procedures.
  • Language Skills: Bilingual proficiency (English/Spanish or other languages) is an asset but not required.

Work Environment
  • Schedule: Monday – Friday. The agent will also be responsible for 1 Saturday per month. Hours- 7:30am - 4:00 pm. The hours listed are subject to change based on needs.
  • Fast-Paced Environment: Work in a dynamic, high-volume call center, where efficiency and accuracy are key.

WE are Ready when you are

  • Call Center Agent

    7 months ago

    Las Vegas, United States Wynn Resorts Full time

    The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. Answering and efficiently handling or Directing incoming calls. Maximizing opportunities to confirm room, dinner and show Call Center, Agent, Reservations, Technology, Hotel

  • Call Center Agent

    1 month ago

    Las Vegas, United States Fresh Form Draft Full time

    Call Center AgentDepartment: Setup Winks Employment Type: Full Time Location: Las Vegas Compensation: $17.50 - $23.00 / hour DescriptionPosition Summary: We are seeking a dedicated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling incoming and outgoing customer calls, addressing inquiries,...

  • Call center Agent

    2 months ago

    Las Vegas, United States Randstad Full time

    Randstad - [Call Center Representative] As a Call Center Agent at Randstad, you'll: Handle a high volume of inbound and outbound customer service calls; Enter conversations into a database to be followed up with, getting detailed information from customers to understand how to assist them; Maintain accurate records of customer interactions and transactions...

  • Call Center Agent

    4 months ago

    Las Vegas, United States Landry's Full time

    Overview Call Center Agent It is the responsibility of the Guest Services Call Center Agent to assist/process any and all guest communicated needs, with the goal of exceeding the guest expectations. Responsibilities Answer inbound calls and process/dispatch requests accordingly, (i.e.: Maintenance, Front Desk, Housekeeping, Bell Desk, Valet calls from guest...

  • Call Center Agent

    5 months ago

    Las Vegas, United States Golden Nugget Hotels & Casinos Full time

    Overview: Call Center Agent It is the responsibility of the Guest Services Call Center Agent to assist/process any and all guest communicated needs, with the goal of exceeding the guest expectations. Responsibilities: Answer inbound calls and process/dispatch requests accordingly, (i.e.: Maintenance, Front Desk, Housekeeping, Bell Desk, Valet calls from...

  • Call Center Agent

    3 months ago

    Las Vegas, United States Wynn Resorts Full time

    Company DescriptionJob Description The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. Answering and efficiently handling or Directing incoming calls Maximizing opportunities to confirm room, dinner and show reservations sales Inputting room, restaurant and show reservations in the...

  • Call center agent

    1 month ago

    Las Vegas, United States Randstad Full time

    Ready to enhance your customer service skill set, earn more and advance your career? Experienced customer service professionals are on the front lines - they keep businesses moving, resolve a wide range of challenges and contribute bottom-line value by ensuring customer loyalty. But it takes more than just listening and troubleshooting skills to excel in...

  • Call Center Agent

    2 months ago

    Las Vegas, United States Rio Hotel and Casino Full time

    WHAT YOU'LL DO The Call Center Agent as an initial point of telephone contact primary responsibility will be to provide responsive, resourceful, and personalized service while promoting, booking, and confirming reservations for rooms, suites, shows, amenities, and restaurants. All duties are to be performed in accordance with departmental and property...

  • Customer Service Parking Agent-Full Time

    2 months ago

    Las Vegas, United States Caesars Entertainment Full time

    Responsibilities/ Purpose The Parking Customer Service agents areresponsible for answering all external and internal calls for the Caesars. Entertainment Nevada hotels. Parking Customer Service agents must be well-informed,courteous team members who Customer Service, Agent, Parking, Call Center, Service, Customer, Retail

  • Call Center Agent, Reservations

    1 month ago

    Las Vegas, United States Virgin Hotels Full time

    YOUR MISSION (The Job Description) The Call Center Agent will play an important role in handling hotel room reservations, dining reservations and cabana requests in an efficient, courteous manner, and for up selling the hotel to achieve maximum efficiency. The Call Center Agent will also be responsible for handling casino guests, providing all the same...

  • Inbound Call Center Agent>

    6 months ago

    Las Cruces, United States Mass Markets Full time

    Mass Markets - JobID: 39857 [Call Center Representative] As an Inbound Call Center Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling; Research systems to find missing information as applicable; Coordinate with...

  • Junior Supervisor

    2 months ago

    Las Vegas, United States Tort Intake Professionals Full time

    About Us:We are a Nationwide Legal Intake Center, partnering with renowned law firms across the country to manage the intake process for Mass Tort lawsuits, medical malpractice, police brutality, and discrimination cases. Our intake agents handle a high volume of calls to potential clients who have expressed interest in joining a mass tort lawsuit. The...

  • Call Center Representative

    1 month ago

    Las Vegas, Nevada, United States Virgin Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Call Center Agent to join our team at Virgin Hotels Las Vegas. As a key member of our reservations team, you will be responsible for handling hotel room reservations, dining reservations, and cabana requests in a professional and courteous manner.Key ResponsibilitiesProvide exceptional customer...

  • Call Center Agent

    5 months ago

    Las Cruces, United States MCI, LC Full time

    POSITION OVERVIEW CALL CENTER AGENT (DAYS) As a Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will...

  • Inbound Call Transfer Agent

    5 months ago

    Las Vegas, United States Hilton Grand Vacations Full time

    Working at HGV... Hilton Grand Vacations is proud to have a team with diverse abilities that mirror the variety of vacations we offer. We are dedicated to creating a work environment that cultivates growth, allowing our team members to not only improve their existing skills but also acquire new ones to advance their careers. If you are ready to take your...

  • Call Center Agent

    3 months ago

    Las Cruces, United States MCI Careers Full time

    POSITION OVERVIEW: CALL CENTER AGENT (WEEKENDS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work weekends handling inbound inquiries, assisting callers with product and process-related inquiries while professionally represent our clients....

  • Call Center Agent

    3 months ago

    Las Cruces, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide...

  • Home-Based Call Center Agent

    2 months ago

    North Las Vegas, United States Prioxtel Virtual Solutions Full time

    Are you passionate about making a difference Do you enjoy speaking with people and have excellent communication skills Join our team as a WorkfromHome Call Center Agent where youll play a vital role in supporting nonprofit organizations by processing donations. Responsibilities: Handle inbound and outbound calls to process donations for...

  • Call Center Agent

    3 months ago

    Las Cruces, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: CALL CENTER AGENT (WEEKENDS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work weekends handling inbound inquiries, assisting callers with product and process-related inquiries while professionally represent our clients....

  • Call Center Agent

    2 months ago

    Las Cruces, United States MCI Careers Full time

    LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: CALL CENTER AGENT (EVENINGS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you...