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Customer Care Representative

4 months ago

Tucson, United States Epiroc Full time
Responsibilities: Provide top-notch customer experiences, responding to inquiries and managing inside sales processes efficiently. Maintain strong relationships with existing and new customers, collaborating with the Sales Team for increased revenue. Investigate and resolve concerns related to part sales, pricing, deliveries, returns, warranties, and technical issues. Actively contribute to growing parts revenue, expedite orders, and assist with warranty claims processing. Create quotes, proposals, and return merchandise authorizations (RMAs), ensuring timely processing and follow-up. Collaborate with customers for future parts ordering, proactive planning, and utilization of Epiroc e-commerce platforms. Participate in employee development programs, including training and personal development opportunities.

High School Diploma or equivalent required

Full cycle sales management & B2C/B2B experience required Mining and/or construction industries experience is highly preferred Proficiency in MS Office, especially Word, Excel and Outlook required Exceptional oral, verbal and written communication skills required Must be self-motivated, detail oriented and highly organized Ability to organize and manage multiple priorities May be required to work On-Call hours as business needs require

Epiroc USA LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law.

Employment at Epiroc USA LLC is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

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United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. 

In the countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.