Host

3 months ago


Dearborn, United States Benihana | Michigan Full time


Position Summary:


Greets and welcomes guests upon arrival.  Answers telephone takes reservations and manages
the efficient and timely seating of guests to a table providing menu and
server information once seated. 
Manages special seating requests consistent with table seating
guidelines and table availability. 
Relays guest seating and information to servers and bus persons.  Oversees dining room activity to ensure
guest seating efficiency.



Essential Functions and
Responsibilities:


In
accordance with service and cooking procedures:



  • Greets all guests warmly and with a
    smile upon their arrival and escorts them to a table, balancing the flow
    among the server stations.
  • Ensures table selection corresponds
    with proper rotation, customer seating preference and size of party.
  • Utilizes customer paging system when
    business dictates and as applicable.
  • Assists with seating requests when
    necessary and provides customers with clean menus.
  • Relays information to service staff,
    requests feedback from customers as to their experience and gives a
    final salutation upon exit from the restaurant.
  • Maintains a clean and organized
    station.  Ensures the cleanliness
    of menus, and keeps necessary stock of pens, pencils, menus and other
    departmental supplies.
  • Promptly answers the phones with
    appropriate greeting.
  • Responds to guest inquiries related
    to operating hours, reservations, and directions to restaurant or other.
  • Ensures backup coverage for host
    stand when necessary.
  • Completes all side work requirements
    prior, during and after shift.
  • Periodically checks restrooms for
    cleanliness and proper stocking of supplies.
  • Maintains the cleanliness and
    organization of the t-shirt cabinet and t-shirt storage area.
  • Performs
    other duties as assigned by a supervisor.


Experience and Education:


  • Previous
    host/hostess experience in restaurant or hospitality required.
  • High
    School diploma or GED preferred.
  • Must
    be eligible to work in the United States.


 


 




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