Host/Hostess - The Henry Hotel, Dearborn, MI

3 weeks ago

Dearborn, United States Hotel Equities Full time

Greenwood Hospitality, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Host/ Hostess for The Henry Hotel, Dearborn, MI

Job Purpose:

Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.

  • Responsible for greeting every guest with a smile and positive attitude.
  • Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
  • Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
  • Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
  • Follow all applicable Company Standard Operating Procedures.
  • Perform other assignments as directed by the General Manager.
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical/developmental feedback
  • Be available to help other departments in emergency situations
  • Perform other assignments as directed by supervisor.
Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
  • Must be able to lift up to 15bs on a regular and continuing basis.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
  • listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors
and subordinates
  • Vision occurs continuously with the most common visual functions being those of near vision and
depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • All associates must maintain a neat, clean and well-groomed appearance per Company Standards
  • Regular attendance in conformance with the standards, which may be established from time to time, is
  • essential to the successful performance of this position. Associates with irregular attendance will be
  • subject to disciplinary action, up to and including termination of employment.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
Other:
  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays


Amazing Benefits At A Glance:

Team Driven and Values Based Culture

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Career Growth Opportunities/ Manager Training Program

Reduced Room Rates throughout the portfolio

Third Party Perks (Movie Tickets, Attractions, Other)

401(k)

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Life insurance

Parental leave

Referral program

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