Field Service Technician

3 months ago

Worcester, United States Exide Technologies Full time

Overview

The Field Service Technician is a customer-oriented individual who provides excellent service and customized solutions. This individual repairs batteries, chargers and battery handling equipment in a timely and efficient manner at the customer's site, while also actively seeking opportunities to offer the right products to the customer. You'll have access to a company vehicle and training to make you effective. But, you need to bring a working knowledge of standard shop tools, a good understanding of basic electricity/electronics, and the ability to read, analyze and interpret documents. If you enjoy bringing solutions to the customer and don't mind getting your hands a little dirty, this might be for you

Stryten Energy offers a strong benefit package that includes the following:

Competitive pay

Bonus potential

Medical, prescription, dental and vision plans

Short-term, long term disability and employee life

401(k) plan with Company Match

Paid Time Off

Paid Holidays

This position is home-based and requires travel to customer sites in the local area per business needs. Employee ideally will be based in Worcester, MA area.

Apply online or text strytenjobs to 97211 to begin your pre-screening process

Responsibilities

Ensure work orders/PIR’s are filled out properly and in a timely manner.

Convey all information to the proper contact at the customer’s location to ensure customer satisfaction.

Recognize and recommend safety and EPA issues.

Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications.

Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy.

Help out where needed (Shop) or as directed by Management

Operate company vehicles in a safe, courteous manner, in all traffic.

Communicate with Management/Sales on any customer issues.

Actively promote point of sale items and allied products and services.

Proper use of company funds and assets in the execution of the job.

Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards.

Ability to operate forklift truck, crane, and reach truck on a regular basis.

Perform service calls at customer locations to repair batteries, chargers and Battery Handling Equipment in a timely manner to meet customer’s expectation.

Ensure all information is conveyed to proper authority at customer’s location to ensure customer satisfaction.

Demonstrates proficiency in the troubleshooting and repair of competitor’s equipment.

Pursues new accounts.

Recommends and implements improvements in the work process.

Interfaces with multiple levels of customers/dealers/management to provide assistance and improvement ideas

Qualifications

We’re looking for:

Critical thinking and troubleshooting skills. Ability to work independently with minimal supervision. A sharp eye for new business opportunities

A high school diploma/GED/equivalent required, and one-to-three years battery or field service experience is desired.

If you have industrial maintenance experience, that would be great

And, if you are certified to operate a forklift, that's the right stuff It's important that you be able to work independently with minimal supervision to be successful in this role.

OTHER CATEGORIES AS REQUIRED:

PHYSICAL DEMANDS

While performing the duties of this job, individual is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear.

Individual is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.

Ability to regularly lift a minimum 50lbs on a daily basis and 51 to 150lbs with assistance of equipment on a daily to weekly basis

Regular use of safety glasses. Vision requirements: close vision

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, individual is regularly exposed to moving mechanical parts and fumes or airborne particles.

Individual regularly exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock.

Noise level is minimal to loud.

Surroundings clean to dirty.

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