Front Desk Agent/Night Auditor

2 weeks ago


Kissimmee, United States Red Lion Hotel - Lake Buena Vista South Full time
Job Description This position is responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures. Also, this position is responsible for performing close of day procedures for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. Essential Duties Check-in and check-out hotel guests in a confident, professional, and friendly manner Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals Complete all items as listed on shift checklists Bucket checks to be performed by each shift to verify data as it pertains to:
 1. Guest name  2. Guest address  3. Room rate  4. Date of departure  5. Number of guests in room Ensure proper credit card procedures are followed at all times to include checking that ID matches credit card information, credit card is swiped, and guest signature on registration slip Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift Issue guest safety deposit boxes as requested.
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