Welcome Center Agent

4 weeks ago


Kissimmee, United States Westgate Resorts Full time

Job Description

Responsible for providing quality customer service to all Specialty Marketing packages.

DUTIES

* Check-in Specialty Marketing packages.
* Collect deposit and taxes.
* Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
* Qualify guests for presentation.
* Courtesy call guests after check-in.
* Provide customer service to all Specialty Marketing packages.
* Work with confidential information
* Order supplies for the department as needed
* Mail out paperwork as needed.
* Maintain various departmental reports.
* Other duties may be assigned.
* Assist with Check Ins as needed for All Guests checking into resort.
* Provide Customer Service to guests staying on property and answer questions about area.
* Direct guests to proper areas and assist with Tour Desk, Owner Referral and Inhouse Administration as needed.


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