1833 Club Server

4 months ago

Milwaukee, United States Potawatomi Hotel & Casino Full time

Starting pay is $ per hour plus tips | Requires flexibility to work various shifts.

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our VIP Lounge (1833 Club) guests are happy with our service? As a VIP Lounge (1833 Club) Server, you will have a genuine passion for guest service, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

*Take and serve beverage and food orders accurately. *Greet guests with a friendly expression of acknowledgement. Assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner. *Operate and clean all equipment in service stations, including beverage dispensing systems and coffee machines. *Use point-of-sale (POS) system to accurately enter orders, dispense correct change, and process credit card and other payment transactions. Ensure proper procedures are followed for handling of financial transactions, including balancing bank to sales report. *Monitor responsible alcohol service to guests. *Maintain a clean, well-stocked, and safe working environment. *Maintain complete knowledge of beverage selections, food selections specials, promotions, events, and policies. *Maintain thorough knowledge of casino and hotel in order to answer guest inquiries and provide directions. Work at other venues as assigned, based on business needs. Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations. Perform other duties as assigned.

Job Qualifications

A high school diploma or equivalent and 6 months previous high volume alcohol and restaurant/ food serving experience are preferred. Cash handling experience is preferred. Experience with point-of-sale (POS) systems is preferred. The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days. The ability to maintain discretion in handling confidential information. The ability to interact with guests and team members professionally. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays. While performing the duties of this job, the team member is frequently required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a point-of-sale (POS) system. The team member will be required to lift, carry, push, pull, or move objects up to 20 pounds on a regular basis and up to 60 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

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