Business Operations Coordinator

4 months ago

Orlando, United States Travel + Leisure Co. Full time
We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a member of the corporate Business Operations team the Business Operations Coordinator III is responsible for highest level quality support for all Sales and Marketing locations across Wyndham Destinations North America. This support includes all field marketing, sales, and operations teams. Support is provided through management of systems (used at the sales and marketing locations), reporting, implementation of new or enhanced operational processes/initiatives, and protection from any disruption to end users. This team is responsible for clear and effective communication to a large distribution of corporate and field partners. In addition to communication, this team is also responsible for maintaining processes and procedures that govern Sales and Marketing operations as well as launching initiatives that reduce risk.

How You'll Shine:

  • Own daily support of field Business Operations teams
  • Understand varying levels of urgency and ensure appropriate response time
  • Coordinate support between various communication channels
  • Craft and deliver highly impactful communications for new policies, initiatives, or direction to all field partners
  • Create and maintain innovative training materials and general business rules
  • Ensure site sales and marketing processes are both protected and continually evolving
  • Implement new initiatives/projects into our systems by gathering requirements, designing tests, and leading user acceptance testing (UAT) with our IT partners
  • Design communication for system changes and provide post launch support
  • Proactively partner at all levels (end users through leadership) to provide recommendations to enhance the success of operations
  • Continually challenge the status quo to reduce any risk
  • Work closely with business partners across the organization to provide operational feedback and support
  • Drive results through peer leadership
  • Partner with other business groups that are implanting changes which will impact our field Business Operations teams
  • Partner with field partners that are seeking guidance on policies, procedures, or general questions, and vendors that provide systems or services to our field Business Operations teams.
  • Regular system testing and troubleshooting to ensure functionality
  • Creation of tools or processes to enhance operations at our sales and marketing locations using tools including but not limited to Microsoft Power Automate and in-house sales and marketing systems
  • Analysis of reports for sales sites to identify areas of opportunity and working with those locations to improve
  • Design training content and host companywide training calls for end users to learn new processes

What You'll Bring:

  • 3+ years of work experience
  • Experience in customer service, retail, education, or other support areas are highly compatible
  • Capable to be a reliable, self-starting and team-focused player
  • Able to balance multiple assignments and projects effectively with varying timelines
  • Superior ability to work well under pressure, understand urgency, and meet deadlines
  • Exceptional presentation, written and verbal communication skills
  • Capable to lead and assist in the coordination of highly visible projects within a large organization
  • Able to develop relationships to drive work goals while also demonstrating peer leadership
  • You can quickly identify potential impacts and think through solutions
  • Creative problem solver with proven results in improving processes
  • Strong collaboration skills with ability to create strong working relationships
  • You must have a willingness to embrace change and support process evolution
  • You must be personally accountable for all outcomes – good and bad
  • Experience with Microsoft Office Suite (including Power Automate) preferred

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

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