Revenue Cycle Workflow Specialist
3 weeks ago
Overview:
PharmScript, a leading pharmacy partner for long-term and post-acute care facilities, supplies medications to thousands of residents and patients. As a Revenue Cycle Workflow Specialist, you will be part of a dedicated team that ensures timely and accurate medication delivery.
Job Summary:
We are seeking a skilled Revenue Cycle Workflow Specialist to join our PharmScript team. The ideal candidate will ensure that all outstanding bills are tracked for daily census, utilizing excellent communication and problem-solving skills to resolve issues and provide exceptional customer service.
Responsibilities:
- Evaluate customer accounts, convey relevant information, research customer issues, and establish financial arrangements with customers.
- Review and resolve AR delinquencies within assigned accounts, escalating to management as necessary.
- Execute follow-up inquiries on broken payment arrangements and secure future promises to pay.
- Prioritize work activities daily.
- Respond timely to all customer inquiries, both inbound and outbound.
- Enter detailed conversation notes, including payment arrangements.
- Meet performance standards set by the manager.
Qualifications:
- High school degree.
- Experience in long-term care or retail pharmacy environment preferred.
- Strong communication, problem-solving, and organizational skills.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Able to work independently and in a diverse team environment.
- Reliable, able to work under pressure, and meet deadlines.
- Excellent communication skills and professional demeanor.
- Detail-oriented and excellent organizational skills.
- Pharmacy Technician license required.
- 1 year of billing, long-term care, or retail pharmacy experience desired.
Physical Demands and Work Environment:
- May sit or stand for 7-10 hours per day.
- Occasionally required to sit, climb, or balance, and stoop, kneel, bend, crouch, walk, or crawl intermittently.
- May work extended hours as needed.
- May lift and/or move up to 25 pounds.
Knowledge, Skills, and Abilities:
- Able to identify and resolve issues quickly and efficiently.
- Excellent communication, problem-solving, and organizational skills.
- Comfortable working independently and in a diverse team environment.
- Able to work under pressure and meet deadlines.
- Strong customer service skills.
- Ability to lift and/or move up to 25 pounds.
- Strong analytical problem-solving and strategic thinking skills.
- Excellent interpersonal skills.
- Ability to travel as needed.
- Basic computer skills and proficient in Microsoft Office.
We Offer:
- PharmScript provides a comprehensive suite of benefits to support employees and their families.
- Health and Wellness Benefits:
- Medical, Prescription Drug, Dental, and Vision coverage for you and your eligible dependents.
- Maternity care program and infertility services.
- Tax-favored Health Savings Accounts, Healthcare, and Dependent Care Flexible Spending Accounts.
- EAP Assistance Program with 24/7 access to free counseling, legal guidance, and financial resources.
- Paid Time Off and Holidays:
- 15 PTO days annually and 6 paid/floating holidays.
- Retirement Planning:
- 401(k) retirement planning with company match.
- Commuter Benefits:
- Transit/Parking Spending Account.
- Voluntary Benefits:
- Employee Life and Accidental Death & Dismemberment, Short/Long-term Disability, Critical Illness, Accident, and Hospital Indemnity plans are available for you and eligible dependents.
- Other Perks and Benefits:
- Legal & Identity Theft Protection Programs.
- Employee Discounts: Instant savings on hundreds of products and services.
- Pet Insurance.
- Employee Support Program to eligible employees in times of urgent need.
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