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AVP Quality Control Coord

3 months ago

Alpharetta, United States Bank OZK Full time

Position Description:

Job Purpose and Scope:

Under direction of Quality Control management, responsible for oversight of business processes, exception tracking, process improvement measures, analysis, reporting, and monitoring for compliance with applicable consumer protection regulatory requirements.

Essential Job Functions:

Performs quality control reviews of the underwriting and funding functions, forming independent conclusions of control effectiveness and compliance with applicable consumer protection regulatory requirements. Assists with management trend reporting, ensuring there are no gaps in the end-to-end process oversight. Develops and presents gap analysis and reporting metrics with recommendations for addressing process weaknesses. Develops and implements corrective action plans for resolution of issues and provides general guidance on how to avoid similar situations in the future. Escalates risk issues for further review, when required. Takes the lead on special projects, as required. Maintains good punctuality and attendance to work. Regularly exercises discretion and judgment in the performance of essential job functions. Follows Bank policy, procedures and guidelines.

Knowledge, Skills & Abilities:

Comprehensive knowledge of mortgage lending credit underwriting and collateral review. Knowledge of applicable consumer protection regulatory requirements including, but not limited to, Regulation Z with emphasis on the Qualified Mortgage/Ability to Repay rules, Regulation B – ECOA, Red Flags, and HMDA. Knowledge of project management. Knowledge of banking regulations related to consumer protection and disclosure. Ability to work effectively in a collaborative team environment. Ability to communicate effectively both verbally and in writing. Ability to demonstrate effective organization, critical thinking, analytical, and problem-solving skills. Ability to manage and interpret large amounts of data, and to compile detailed reports. Ability to multi-task and work well with exacting deadlines. Ability to manage and interpret large amounts of data, and to compile detailed reports. Ability to multi-task and work well with exacting deadlines. Ability to work under general direction. Skill in using computer and Microsoft Office, including Word, Excel (including vLookup and Pivot Tables), and Outlook.

Equipment Used in Job Performance/Working Environment:

Computer/Laptop Cell phone/Telephone Multi-function device

Major Job Demands (Physical/Mental):

Decision-making Problem-solving

Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Basic Qualifications:

Bachelor’s degree in business related discipline, or commensurate work experience, required. Minimum of three (3) years’ work experience in mortgage lending credit underwriting and/or loan processing, collateral review, and applicable consumer protection regulatory requirements required.