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Service Operations Manager

2 months ago


Alpharetta, United States Motion Control Suspension Full time

Service Operations Manager

As the Service Operations Manager at Motion Control Suspension, you will take charge of all facets of our damper service operations. We seek a meticulous individual with exceptional leadership and interpersonal abilities. You will lead a team of technicians, collaborate with service advisors, and liaise with other department heads.

Key Responsibilities

  • Oversee and assign service and repair orders.
  • Work closely with the receiving department to ensure a smooth influx of all incoming service and repair orders into the service area.
  • Collaborate with service advisors to guarantee that service repair orders and travel documents clearly outline the objectives to meet customer requirements.
  • Uphold a high standard of quality control and ensure efficient turnaround times on all active repair orders.
  • Provide training and mentorship to both existing and new team members.
  • Ensure a high level of cleanliness, organization, and structured workflow processes within the department.

Required Skills & Experience

  • Proven management and leadership experience.
  • Ability to operate machinery such as lathes and mills.
  • Strong understanding of hydraulic systems, with a preference for familiarity with the production and servicing of automotive dampers.
  • Creative problem-solving and critical thinking skills.
  • Capacity to perform effectively under pressure.

Desired Qualities & Attributes

  • Extensive knowledge of the automotive motorsport industry.
  • Proactive and positive mindset.
  • Strong computer proficiency.
  • Experience in developing innovative workflow practices and training resources.

Work Environment

  • Full-time position.
  • HVAC-controlled workspace.
  • Fully equipped standalone service department.