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Service Operations Manager
2 months ago
Service Operations Manager
As the Service Operations Manager at Motion Control Suspension, you will take charge of all facets of our damper service operations. We seek a meticulous individual with exceptional leadership and interpersonal abilities. You will lead a team of technicians, collaborate with service advisors, and liaise with other department heads.
Key Responsibilities
- Oversee and assign service and repair orders.
- Work closely with the receiving department to ensure a smooth influx of all incoming service and repair orders into the service area.
- Collaborate with service advisors to guarantee that service repair orders and travel documents clearly outline the objectives to meet customer requirements.
- Uphold a high standard of quality control and ensure efficient turnaround times on all active repair orders.
- Provide training and mentorship to both existing and new team members.
- Ensure a high level of cleanliness, organization, and structured workflow processes within the department.
Required Skills & Experience
- Proven management and leadership experience.
- Ability to operate machinery such as lathes and mills.
- Strong understanding of hydraulic systems, with a preference for familiarity with the production and servicing of automotive dampers.
- Creative problem-solving and critical thinking skills.
- Capacity to perform effectively under pressure.
Desired Qualities & Attributes
- Extensive knowledge of the automotive motorsport industry.
- Proactive and positive mindset.
- Strong computer proficiency.
- Experience in developing innovative workflow practices and training resources.
Work Environment
- Full-time position.
- HVAC-controlled workspace.
- Fully equipped standalone service department.