Technical Specialist

Found in: Talent US C2 - 1 week ago


Santa Cruz, United States Sandvik Full time

Sandvik Argentina busca

Technical Specialist – Field Service

¿TE INTERESA CAPACITARTE, SUPERANDOTE DIA A DIA EN UNA EMPRESA LÍDER EN EL RUBRO?

ESO ES LO QUE ESTAMOS BUSCANDO DE TI

Responsabilidades:

Responsable de lograr la satisfacción del cliente realizando instalaciones, reparaciones, inspecciones y liderando el servicio, preservando en todo momento que los intereses del cliente y de Sandvik sean tomados en cuenta. Aplicar su conocimiento sobre las tareas, herramientas y procedimientos relacionadas con el soporte técnico para apoyar al equipo de ventas y para orientar adecuadamente a los clientes. Aplicar su conocimiento de las tareas, herramientas y procedimientos relacionados con el soporte técnico para apoyar al equipo de ventas y potenciales clientes.

Realizar entrega de productos y equipos en el lugar del cliente o en nuestras propias instalaciones de forma independiente. Resolver y analizar indicadores de fallas atípicos de los equipos utilizando enfoques diversos, herramientas y técnicas para la detección de problemas operacionales o de procesos con la finalidad de determinar las acciones correctivas idóneas. Realizar reparaciones e inspecciones avanzadas y especializadas de productos y maquinarias en el lugar del cliente o en nuestras propias instalaciones, haciendo recomendaciones de cambios en los equipos cuando sea necesario. Determinar la mejor forma de operar considerando energía, impacto en el medio ambiente y costos de mantenimiento al momento de brindar soporte al cliente. Completar un análisis de los productos fallados y reportar cualquier anormalidad a las partes interesadas (Por ejemplo, Soporte de producto y Técnicos de ventas) Ser capaz de operar maquinaria eficientemente y poder poner a prueba el funcionamiento de la maquinaria del cliente. Descargar información del sistema de control y actualizar el software sin ninguna supervisión. Informar sobre los trabajos de instalación, mantenimiento y reparación, y realizar recomendaciones para mejorar procesos o aconsejar al cliente en base a observaciones encontradas. Elaborar informes técnicos referente al servicio prestado al cliente en los plazos establecidos. Brindar soporte al producto/equipo/procesos del cliente sugiriendo posibles mejoras de soluciones o productos técnicos más avanzados buscando garantizar la disponibilidad y confiabilidad mecánica de la flota activa. Usar su amplio conocimiento sobre las tareas, herramientas y procedimientos relacionados con proporcionar soporte técnico al equipo de ventas y hacia los clientes. Realizar ajustes de los sistemas para equipos del cliente. Realizar lanzamiento de productos nuevos y realizar pruebas para servicios de arranques iniciales encargados por el cliente ya sea dentro o fuera del país.

Perfil:

Educación: Estudiantes avanzados de las carreras de ingeniería y/o técnicos/as calificados/as con un mínimo de 6 años de experiencia con equipos de minería, preferentemente de la marca Sandvik.

Experiencia en manejo de relaciones comerciales con clientes directamente (deseable)

Dominio Intermedio de Word – Excel – P.P.

Inglés Técnico – Nivel avanzado.

Para más información sobre el proceso de reclutamiento, por favor contactarse con Nahuel Groppa,


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