Technical Support Analyst
4 weeks ago
Technical Support Analyst page is loaded
Technical Support Analyst
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locations
Santa Fe Springs - Clark St, CA, USA
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R6461
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Position Overview
Technical Support Analyst reviews, analyzes, and evaluates information technology systems and operations. Familiar with standard concepts, practices, and procedures within a PC computing, networking and general IT support environment.
Area of Focus
Technical Support Analyst specialist interacts with employees within the company, offering user support and general troubleshooting.
Responsibilities
• Install, maintain and support user hardware and software
• Performs IT help desk duties
• Maintain Documentation and Ticketing system
• Requisition necessary equipment, parts and supplies
• Assist and or train employees in use of approved software, when required
• Be a resource for development of users’ computer-aided management and optimization
• Participation where appropriate on project teams
• On-call availability for system outages affecting the plant
• Manage/Maintain physical network connections, terminate network lines, test as needed
• Assist with special projects as needed
• Excellent organizational skills
Basic Qualifications
• Associate degree/technical school
• At least 4 years of experience
• Minimum of 3 years’ experience providing hardware and software support
• Technical knowledge around PC’s and their peripherals, phone systems and networking equipment
• Extensive knowledge and experience with Microsoft products including Office Suite, Windows
• Strong problem solving skills
Preferred Qualifications
• Bachelor’s degree/technical school
• A+ Certification
• CCNP
• Microsoft certification
• Project Management experience
• Workday experience is a plus
Salary Range: $28-$31/hour
Our salary ranges are determined by role, level, and location
if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
About Us
Powering the world is rapidly changing. C&D / Trojan (C&D Technologies, Inc., and Trojan Battery Company, LLC) is a leading global producer of energy storage solutions driven by technology and innovation. We share a common vision and work as one team supporting each other across a collaborative and dynamic organization.
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