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Operations Excellence Manager

3 months ago

Griffin, United States Caterpillar Full time

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations

Role Definition
This role will give you the opportunity to play a key part in the newly formed Global Operations and Supply Chain organization within the Large Electric Power Division. In this role you will lead teams who are assigned to multiple complex programs or projects. This role will own the strategy development and then deployment, business and facility cadence, organizational development, lean manufacturing in operations, supply chain, and customer quality. The role will additionally act as chief of staff reporting to the Director of Operations and Supply chain.


Responsibilities
• Overseeing the development, and management of all project teams within the program, including both internal staff and external contractors. Also, directs day to day work assignments while coaching, mentoring and setting priorities.
• Requires broad experience in Project Management tools and processes, and ability to: facilitate projects, lead chartering sessions, develop / validate network diagrams, lead integration and compression sessions.
• Designing, establishing and monitoring the organization's project management goals.
• Collaborating with clients on using a disciplined project management approach and coaching them on their project-related roles and responsibilities.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Budgeting: Knowledge of organization's budget process; ability to apply policies and practices for planning and administering a budget.
Level Extensive Experience:
• Uses organization's preferred budgeting software tools to develop and manage large and important budgets.
• Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
• Works with business managers to create appropriate budget amounts.
• Participates in developing budget adjustment procedures and practices.
• Evaluates past business decisions and associated budgetary considerations and impact.

Conflict Management : Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
Level Extensive Experience:
• Mediates and resolves conflicts among individuals, groups, and departments.
• Practices positive collaboration and converts difficult interactions into productive ones.
• Guides participants in a conflict to rethink their current views.
• Demonstrates good judgment in deciding when to involve a third party.
• Makes parties aware of case studies of constructive and destructive conflicts.
• Surfaces disagreements in early stages.

Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Extensive Experience:
• Achieves influence and impact even when holding a position contrary to the majority.
• Discards examples of persuasive arguments lacking substance or impact.
• Leads and presents collaborative assessments that persuasively influence decision makers.
• Advises on techniques to build rapport and commitment to common purpose.
• Determines and leverages the decision-making style of the individual or group being influenced.
• Delivers well-received presentations of cost, benefits, risks, and other considerations.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Level Extensive Experience:
• Clarifies and handles multiple concurrent and diverse activities.
• Shifts focus among several efforts as required by changing priorities.
• Addresses potential conflicts that impact current delivery commitments.
• Works with or leads others to re-prioritize work and reschedule commitments as necessary.
• Responds to shifting priorities while maintaining progress of regularly scheduled work.
• Demonstrates an expectation that there will be ongoing shifts in demands and priorities.

Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
Level Extensive Experience:
• Involves key stakeholders in upfront planning efforts.
• Enlists formal and informal network contacts to improve collaboration among teams
• Generates "win-win" strategies to gain support for key initiatives from others across boundaries.
• Establishes ways to encourage teamwork across functions.
• Coaches others on best methods for performing teamwork across organizational boundaries.
• Recommends systems and technology to promote widespread collaboration.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Level Extensive Experience:
• Updates stakeholders on potential changes; re-negotiates requirements as necessary.
• Identifies the critical goals and tasks required to meet daily objectives.
• Develops contingency plans or to improve processes and to avoid problems before they occur.
• Evaluates linkages and interrelationships when prioritizing multiple responsibilities.
• Manages conflicting priorities effectively.
• Tracks the implementation of plans closely to ensure that desired outcomes are achieved.

Resource Management: Knowledge of the resources required to achieve business objectives; ability to plan, mobilize and distribute resources to fulfill business objectives and plans.
Level Extensive Experience:
• Specifies the critical resource needs required to accomplish organizational objectives.
• Applies specific metrics to analyze and revise resource requirements.
• Updates resource requirements by identifying and responding to changing needs.
• Ensures adequate, qualified resources are available, commensurate with the size and complexity of activities; mobilizes resources needed to get things done.
• Develops methods for maximizing resource utilization (re-engineering, outsourcing, automation, etc.).
• Negotiates with key stakeholders to obtain required resources