Quality Assurance

6 months ago

Queens, United States The Salvation Army Full time

Responsibilities

Attending meetings/training given by OPWDD. Chairing and Coordinating the Incident Review Committee. Devise a quality assurance program and audit procedure for the DDS network. Devise and/or create a uniform standard for forms and procedures across the DDS network. Devise and implement a routine and scheduled training program for all employees within the DDS network in CPR, First Aide, SCIP-R and any other training deemed necessary by OPWDD. Devise and conduct a New Employee Training Class for all New DDS Staff. Conduct scheduled audits of each ICF, IRA and Family Care home in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws. Conduct unscheduled inspections of each ICF and IRA and Family Care homes in the DDS network to assure compliance with TSA, NYS and NYC policies, directives, and laws. Filing all incidents into the WSIR System. Ensures that the facility maintains an effective incident management program that results in continuous decrease in incidence of unusual incidents including injuries sustained by persons served and confirmed allegations of abuse, neglect, or exploitation. Ensures that all Incident Reports are filed as required by the funder and The Salvation Army and corrective actions implemented. Will make an independent report to the Director of Social Services and DDS Director on all inspections and audits. Will provide and schedule special trainings to increase the quality of care at each of the several ICF, IRA and Family Care homes including but not limited to activities of daily living, food planning and preparation, house and room maintenance, budgeting, and money management. Will be a secondary auditor of the finances and funds of each resident. Will ensure that none of the funds of residents are misspent or misused. Complete unannounced visits and provide written report of findings. Will provide an independent investigation of each Incident Report. The focus will be on cases of possible neglect, mistreatment, abuse, harassment, civil rights violations, and potential cases which may bring harm to the residents of the several DDS homes in TSA’s network. Will work with and counsel the Program Managers and Assistant Program Managers in improving their program and services, increasing, and improving community inclusion opportunities, streamlining their operations and reducing spending. Will oversee the collective purchasing program to increase quality across the network and reduce spending. Always keeping in mind, that all units have independent budgets but can benefit from collective purchasing. Will work closely with DDS GNY Property department in making sure all locations are in good repair and safe for human life. Will be authorized to discipline employees when the life and safety of residents is in jeopardy. Maintain and submit timely and accurate records and reports regarding the health and safety of the residents and the quality of each program. Submit documents into IRMA and be the liaison between OPWDD and the Justice Center regarding incidents. Maintain ongoing knowledge of each resident’s medical, psychological, cognitive, and social needs and ensure that programming is appropriate to needs and treatment goals. Supervise and coordinator reviews with QA Specialist and the maintenance team to ensure safety and safeguards are being completed and implemented by the team. Review all incidents or investigations that occurred at the Program. Be available and willing to respond to other duties as assigned by supervisor. 

Qualifications

Bachelor’s Degree or more than 5 years’ experience in management, leadership, or Human Resources management. At least 5 years’ experience of proven staff supervision. Demonstrates a high level of respect and consideration for the residents being served. Excellent organizational, time management & interpersonal skills. Demonstrates people skills with experience of working in customer service. Has respect and consideration for the resident being served. Certified investigator Valid Driver’s license preferred. SCIP-R and First Aid/CPR Certified On-call 24hrs

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