Mailroom Central Services Supervisor

4 weeks ago

Chicago, United States TRISTAR Full time

Job Details

Central Services Supervisor (In office)

POSITION SUMMARY:

The Supervisor is responsible for the overall supervision of their assigned team. The Supervisor administers company best practices and works with the management team to develop long-range goals and objectives, analyzes costs, and supports the purposes of the Central Services Mail Room and TRISTAR.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under minimal supervision, manages and directs the activities of the staff, ensuring high-quality work performed in compliance with state laws and company procedures.

Primary responsibilities include:

This position may perform some or all of the duties listed below:

Represents the company in a professional manner to both internal and external customers and clients* Directs the oversight and performance, and development of the employees within their unit* Setting team direction, resolving problems, and providing guidance to members of the team* Ensures performance standards of the team through continued training and coaching, quality assurance, along with regular performance evaluations* Promotes operations efficiency and quality by continuously improving processes/workflows and staff training to enhance efficiency, consistency, and quality* Ensures consistent and complete compliance with TRISTAR’s policies and procedures* Supervises preparation of incoming and outgoing mail, couriers, and messenger services* Maintains communication among staff members in the department and communicates with the upper management team. Will advise all necessary parties of departmental challenges with recommendations if possible* Ensure the prompt set up and quality of Subrogation Claim Intakes* Ensure the prompt set up and quality of Workers’ Compensation Claim Intakes* ECHO Exception Check Printing coordination Direct Check Printing for Workers’ Compensation and Liability coordination Other duties as assigned including SCHIP and EDI cleanup*

EQUIPMENT OPERATED/USED: Computer, date stamp, scale, meter.

SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire.

Qualifications

QUALIFICATIONS REQUIRED:

Education/Experience: Bachelor's degree in a related field (preferred); five (5) to ten (10) years related experience; or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

Excellent time management, organizational, and prioritization skills and ability to manage multiple priorities. Ability to multi-task and work independently. Excellent interpersonal skills and excellent organizational skills. Ability to communicate effectively with others; demonstrated collaborative skills. Knowledge of claims management systems including reporting modules. Familiarity with Workers’ Compensation claims branch workflows. Ability to capture and document end-user requirements; demonstrated project management skills. Attention to detail. Experience with State EDI requirements and State and Regulatory reporting. Experience in tracking, planning projects, working with large data sets, and making data- driven analytical decisions. Intermediate level of proficiency with Microsoft Office applications, including MS Project, Visio, Word, Excel, and PowerPoint. Demonstrated ability to communicate ideas clearly and concisely in both written and oral settings.

Other Qualifications:

None

Mental and Physical Requirements: [see separate attachment for a copy of the checklist of psychological and physical requirements]

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