Service Extension Field Representative

4 weeks ago

Chicago, United States The Salvation Army USA Central Territory Full time

Provide direction to Service Extension Volunteers in the distribution of emergency assistance and provide professional expertise to the program.

POSITION TITLE: Service Extension Field Representative

LOCATION/DEPT: North & Central Illinois Division / DHQ/Service Extension

REPORTS TO (TITLE): Director of Service Extension

FLSA CATEGORY: Non-Exempt

STATUS TYPE: Full-Time

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Administration and Planning

  • Participate with the Service Extension Director in planning for the development of the program and recommend plans and changes in the program.
  • Ensure ongoing training for Service Extension Unit Volunteers and schedule regional meetings with Service Extension Volunteers and Corps Community Center personnel.

2. Policy and Procedure

  • Ensure that Service Extension Units understand information needed and the critical nature of these requirements.
  • Monitor the adherence to Service Extension Guidelines.

3. Supervision/Management

  • Monitor, on a regular basis, Service Extension Unit expenditures versus their budget allocations.
  • Promote special fund-raising activities in designated Service Extension areas and encourages volunteer involvement.
  • May provide field instruction to social work interns.

4. Other Duties

  • Provide client casework when necessary.
  • Complete other Social Service Department responsibilities as assigned.
  • Provide support in responding to disasters in cooperation with the Emergency Disaster Services Department.
  • Recruitment and registration of Wonderland Camp participants.

REPORTING RELATIONSHIPS

  • This position reports to the Service Extension Director.
  • This position supervises Service Extension volunteers throughout the Chicagoland area.
  • This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army (including Service Extension volunteers, personnel in churches, social service agencies, townships, villages and local United Ways).
  • In contacts related to position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

  • This individual will be evaluated on how effectively the outcomes of this position are achieved.
  • Timeliness and accuracy of accomplishing assigned goals will be reviewed in bi-monthly supervision meetings.
  • An evaluation of how effectively service is provided within budgetary guidelines.
  • A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE

  • An associate degree required. Bachelor's degree is a plus. BSW Preferred.
  • Three years of work and/or educational experience in social work, marketing or account management.
  • Valid Driver's license/MVR clearance.

COMPETENCIES

  • Willing to promote the mission of The Salvation Army.
  • An interpersonal style that is service oriented as well as anticipates and responds to the needs of clients.
  • A flexible style that also displays a willingness to learn.
  • An excellent attention to detail, procedures, processes and policies.
  • A self-starter who can manage volunteers, projects and priorities in a constantly changing environment.
  • A communication style that exhibits the principles and values of The Salvation Army, communicates information appropriately, as well as fostering team relationships.

POSITION LIMITATIONS

  • This individual will only commit Army resources that have been allocated or approved.
  • This individual will keep the Director of Service Extension informed on all critical issues relating to their area of responsibility.
  • This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • This position is required to do moderate physical work.
  • The work environment includes an office environment with a low noise level.
  • Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

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