Client Services Representative III
2 weeks ago
Description
:This job is responsible for resolving complex client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
Identifies client needs and recommends solutions Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls Resolves common request types and applies knowledge of expanded scope to additional specialty requests that have increased complexity and risk Navigates multiple systems, products, or skills to resolve client needsRequired Qualifications:
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections Comfortable receiving ongoing performance feedback and coaching Ability to learn and adapt to new information and technology platforms Minimum of an intermediate level of proficiency with computers and current technology Has 1+ years of customer/client service experience, including experience handling difficult client situations Bilingual Mandarin required - Successful completion of the language assessment
Desired Qualifications:
Skills:
Attention to Detail Client Solutions Advisory Customer Service Management Customer and Client Focus Issue Management Account Management Active Listening Adaptability Data Collection and Entry Problem Solving Analytical Thinking Client Experience Branding Fraud ManagementShift:
1st shift (United States of America)Hours Per Week:
40-
Client Service Representative
2 weeks ago
Glendale, United States Banfield Pet Hospital Full timeThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clien Client Service, Representative, Service, Animal Care, Retail, Client
-
Client Service Representative
2 weeks ago
Glendale, United States VCA Antech, Inc. Full timeClient Service Representative $16.50-$17.00 We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking...
-
Client Services Representative III
2 weeks ago
Glendale, United States The Bank of America Corporation Full timeAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Client Service, Bilingual, Representative, Financial, Solutions Advisor, Retail, Banking, Client
-
Client Services Representative III
2 weeks ago
Glendale, United States The Bank of America Corporation Full timeAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Client Service, Korean, Bilingual, Representative, Financial, Solutions Advisor, Retail, Banking
-
Client Services Representative III
2 weeks ago
Glendale, United States Bank of America Corporation Full timeJob Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...
-
Client Services Representative III
2 weeks ago
Glendale, United States Bank of America Corporation Full timeJob Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...
-
Client Services Representative III
2 weeks ago
Glendale, United States Bank of America Corporation Full timeJob Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...
-
Client Services Representative III
2 weeks ago
Glendale, United States Bank of America Corporation Full timeJob Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...
-
Ucc Client Service Representative
5 days ago
Glendale, United States AANSEACORE INC. Full timeWe are looking for talented and dynamic Order fulfillment associates to join our client located in the US. **Qualifications**: - Associates degree or equivalent experience. - Minimum one year of customer service experience in a fast-paced environment. - Experience in UCC, mortgage, secured transactions, lending, commercial title/abstracting, or commercial...
-
Care Coordinator Iii
4 weeks ago
Glendale, United States Didi Hirsch Mental Health Services Full time**Care Coordinator III (Glendale Adult Services)** This position is partially remote, and you have the option to elect into a 9/80 flex work schedule. The salary for this position is between $66,600 - $69,134 annually. **_ About Didi Hirsch_** Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and...
-
Guest Services Representative
2 weeks ago
Glendale, United States ASM Global Full timeGuest Services Representative The Desert Diamond Arena Guest Services Representative is the initial interaction our guests have at our facilities, and as such must provide excellent customer service and exceed our guests' expectations. The Guest Services Representative's duties include greeting guests, ticket scanning, elevator and escalator operations,...
-
Guest Services Representative
1 month ago
Glendale, United States ASM Global Full timeGuest Services RepresentativeThe Desert Diamond Arena Guest Services Representative is the initial interaction our guests have at our facilities, and as such must provide excellent customer service and exceed our guests' expectations. The Guest Services Representative's duties include greeting guests, ticket scanning, elevator and escalator operations,...
-
Client Service Coordinator
2 weeks ago
Glendale, United States Banfield Full timeS UMMARY OF J OB P URPOSE AND F UNCTION The Client Service Coordinator ("CSC") drives the f low of clients and p ets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and p ets), ensures good communication with associates and clients, and coord inates the care of clients and p ets in a hap py,...
-
Client Service Coordinator
4 days ago
Glendale, United States Banfield Full timeS UMMARY OF J OB P URPOSE AND F UNCTION The Client Service Coordinator ("CSC") drives the f low of clients and p ets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and p ets), ensures good communication with associates and clients, and coord inates the care of clients and p ets in a hap py,...
-
Client Service Coordinator
2 weeks ago
Glendale, United States Banfield Pet Hospital Full timeSUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...
-
Client Service Coordinator
3 days ago
Glendale, United States Banfield, The Pet Hospital Full timeSUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...
-
Guest Services Representative
1 week ago
Glendale, United States ASM Global Full timeGuest Services RepresentativeThe Desert Diamond Arena Guest Services Representative is the initial interaction our guests have at our facilities, and as such must provide excellent customer service and exceed our guests' expectations. The Guest Services Representative's duties include greeting guests, ticket scanning, elevator and escalator operations,...
-
Client Service Manager
4 weeks ago
Glendale, California, United States Gallagher Full timeAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Client Service Manager
1 month ago
Glendale, California, United States Gallagher Full timeAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Associate Director, Client Services
2 weeks ago
Glendale, United States Century Group Full timeThe Associate Director of Client Services on Century Group's Interim and Project Services practice is responsible for developing and maintaining long-term relationships with area business leaders. This role is crucial to expanding new and existing client opportunities - demanding detailed oriented professionals who thrive in a results-driven, fast-paced and...