Customer Service Representative

3 weeks ago


Laguna Niguel, California, United States Kroger Full time
Job Description

As a Customer Service Representative at Ralphs, you will be responsible for providing exceptional customer service in a safe and clean environment. This includes treating customers and employees with fairness and respect, promoting an inclusive work environment, and being a responsible member of the community.

Key Responsibilities:

  • Create a welcoming environment for customers by answering questions and providing product information.
  • Gain and maintain knowledge of products sold in the department and be able to respond to customer inquiries.
  • Offer product samples to help customers discover new items.
  • Inform customers of cheese specials and provide fresh products as ordered.
  • Measure, prepare, and mix ingredients according to recipe, using various kitchen utensils and equipment.
  • Adequately prepare, package, label, and inventory ingredients in merchandise.
  • Check product quality to ensure freshness and review "sell by" dates.
  • Label, stock, and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Display a positive attitude and understand the store's layout to locate products for customers.
  • Stay current with present, future, seasonal, and special ads.
  • Maintain awareness of inventory/stocking conditions and note any discrepancies.
  • Adhere to all food safety regulations and guidelines.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
  • Practice preventive maintenance by inspecting equipment and notifying the department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.

Qualifications:

  • Current food handlers permit once employed.
  • Effective communication skills.
  • Knowledge of basic math.

About Us:

Ralphs, a part of the Kroger family of companies, is a California-based grocery store chain with over 180 stores throughout the state. We take pride in bringing diverse teams together with a passion for food and people to create amazing experiences for our customers, communities, and each other. With a history of innovation, we strive to provide the ingredients you need to create your own recipe for success at work and in life.



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