Veterinary Customer Service Representative
1 month ago
Who are we looking for
?Applicants must have a strong work ethic, preserve a positive personality, capable of communicating effectively, be able to multi-task efficiently in a fast-paced environment, have the ability to work in harmony with a team, possess a well-rounded technical skill set, and have a passion for delivering exceptional care to patients as well as clients.
Responsibilities:
Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet. Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits. Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian. Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc. Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior. Assist in cleanliness and maintenance of the hospital to ensure a great client experience.Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
Competitive salary of $16.00- $18.00 per hour dependent on skills and experience. Guardian voluntary benefitsWe have other current jobs related to this field that you can find below
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