Customer Experience

1 month ago


Aventura, United States Uni K Wax Aventura, LLC Full time
Job DescriptionJob Description

We are seeking a dynamic customer and sales-focused individual to join our team as a Customer Experience & Sales Coordinator. In this role, you will be responsible for driving sales growth and providing exceptional customer service through effective communication, problem-solving, and relationship-building skills.

Responsibilities:

  • Identify customer needs and recommend products or services to meet those needs.
  • Meet and exceed sales targets by recommending Membership (K Club) and Package (K Packs) programs to every customer.
  • Upsell and cross-sell products and service
  • Collaborate with the Studio team to identify opportunities for achieving conversion targets & revenue growth.
  • Perform new customer protocol per company guidelines
  • Supports Wax Lab operations including preparing, dispensing, and managing wax.
  • Enter transactions into the point-of-sale system accurately and efficiently.
  • Consistently create a friendly environment for our guests by greeting and assisting, as well as quickly responding to customer questions and needs.
  • Schedule and confirm appointments for our customers and Members.
  • Build and maintain strong customer relationships to ensure customer satisfaction and loyalty.
  • Maintains quality service by upholding brand standards.
  • Answers incoming phone calls, emails, and customer correspondence.
  • Handle complaints with empathy and a resolve to satisfy customer’s concerns.
  • Cleaning, organizing, and maintaining lobby and Studio public areas.
  • General administrative and clerical support including cash management.

Qualifications:

  • Sales experience preferred
  • Must be outgoing, cheerful, engaging, energetic, and resourceful
  • Customer service oriented with strong verbal and written communication skills.
  • Possess strong interpersonal skills to communicate with confidence to both internal and external customers.
  • Must be an excellent organizer and problem solver with strong project management skills.
  • Must be able to work flexible days and hours; including nights, weekends, and holidays
  • Basic computer skills including CRM software and Microsoft Office Suite.
  • Ability to multitask
  • High school diploma or equivalent; additional education in sales or customer service is a plus.

Benefits:

  • Competitive salary and commission structure.
  • Opportunities for career advancement and professional development.

 

If you are passionate about delivering exceptional customer service and driving sales growth, we would love to hear from you. Apply now at www.unikwax.com to join our team



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