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Customer Service Banking Administrator
2 months ago
Customer Service Banking Administrator
Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with a branch in Florida and representative offices in Brazil, Chile, Mexico and Panama, Safra National is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients.
Safra National Bank of New York is looking for a Customer Service Banking Administrator to provide excellent account services to clients.
Key Responsibilities:
- Provide excellent account services to clients.
- Set up new I-Banking accounts.
- Process I-Banking log updates.
- Assist customers with passwords/reset and related questions.
- Set up new Token authorizations and Token Links; provide assistance with Token replacements and synchronize Tokens.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Active and deactivate I-Banking accounts.
Requirements
- High School Diploma
- Customer service experience is a must, digital banking experience helpful.
- Intermediate skills in computer operations, word processing, and spreadsheets.
- Effective oral, written, and interpersonal communication skills with the ability to carry out instructions, instruct others, understand procedures, and to speak clearly to customers and co-workers.
- Punctuality and an appropriate sense of time commitment and time management skills.
- Self-motivation.
- An awareness of appropriate behavior in all facets of profession interaction, and an ability to conduct oneself in an appropriate and professional matter at all times.
*This position sits in Aventura, Florida
Safra National Bank of New York is an Equal Employment Opportunity
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