Seasonal Order Entry Associate
1 week ago
Description
OPOSITION SUMMARY: Come Join a fun & friendly team while earning extra holiday cash
The Order and Data Entry Associate is responsible for the data and order entry provided by our customers.
This is a Seasonal position through February 2025
ESSENTIAL DUTES AND RESPONSIBILITIES:
Responsible for entry of customer orders from multiple sources Process requests for returns, credits & cancellations Ability to navigate through a variety of computer applications. Refer unresolved customer issues to designated departments for further investigation. Post customer comments internally and perform customer follow-up if necessary. Meet and exceed our order entry metrics, customer satisfaction, and quality scores Perform additional Customer Service-related tasks as needed. Other projects as necessary
Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
Fast typing skills Ability to communicate effectively Effectively address customer queries, and concerns and ensure they result in a positive experience for our clients Understanding of policies and procedures for order entry and order expediting Excellent knowledge MS Office Excel & Word Ability to work effectively in a team environment and maintain a positive attitude Excellent attention to detail You must be punctual & reliableEXPERIENCE/EDUCATION:
Order entry and/or data entry experience Direct customer service experience High School Diploma or GED College Degree in Communications or Business Administration Preferred-
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