Seasonal Order Entry Associate

1 week ago


Burr Ridge, United States 1-800-FLOWERS.COM Full time

Description

OPOSITION SUMMARY: Come Join a fun & friendly team while earning extra holiday cash
The Order and Data Entry Associate is responsible for the data and order entry provided by our customers.
This is a Seasonal position through February 2025

ESSENTIAL DUTES AND RESPONSIBILITIES:

Responsible for entry of customer orders from multiple sources Process requests for returns, credits & cancellations Ability to navigate through a variety of computer applications. Refer unresolved customer issues to designated departments for further investigation. Post customer comments internally and perform customer follow-up if necessary. Meet and exceed our order entry metrics, customer satisfaction, and quality scores Perform additional Customer Service-related tasks as needed. Other projects as necessary

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

Fast typing skills Ability to communicate effectively Effectively address customer queries, and concerns and ensure they result in a positive experience for our clients Understanding of policies and procedures for order entry and order expediting Excellent knowledge MS Office Excel & Word Ability to work effectively in a team environment and maintain a positive attitude Excellent attention to detail You must be punctual & reliable

EXPERIENCE/EDUCATION:

Order entry and/or data entry experience Direct customer service experience High School Diploma or GED College Degree in Communications or Business Administration Preferred
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