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Senior Claims Representative

4 months ago

Augusta, United States Ryder System, Inc. Full time

RyderSenior Claims Representative - REMOTE

Augusta, ME, 04332, USA

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Summary

The Senior Claims Representative handles complex and mid-to-high exposure bodily injury and property damage claims under Ryder's self-administered liability program. This position investigates and adjusts claims, as well as directs defense counsel, independent adjusters, experts, and other vendors in the claims-handling processes.

Essential Functions

Investigates and adjusts claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim-handling processes.

Supervises outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled appropriately according to the applicable jurisdiction.

Alerts the Claims Manager to changes and proposed changes in laws that could impact Ryder s Liability program.

Assists Claims Manager in the identification of exposures and recommends solutions.

On-going interaction with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants.

Interacts with Law Department on significant cases, and updates field operations personnel on claims status.

Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments

Completes detailed and quality internal reports

Routinely interacts with primary and excess insurance carriers, and re-insurers on file meeting reporting thresholds.

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Demonstrated ability to handle mid to high exposure claims

Ability to build strong customer relationships

Strong commitment to the principles of customer focus

Effective interpersonal skills

Strong verbal and written communication skills

Comprehensive understanding of all relevant laws and regulations as well as related medical and legal terminology

Requires strong claim technical skills

Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys

Qualifications

Bachelor's degree required in a related field

Five (5) years or more experience in Casualty Claims required

Adjuster License(s) are a plus

DOT Regulated

No

Applicants from Colorado, Connecticut and Washington State:

Salary is determined based on internal equity; internal salary ranges; market

data/ranges; applicant’s skills; prior relevant experience; certain degrees or

certifications, etc.

The salary for this position ranges from $75K to $80K

Ryder offers comprehensive health and welfare benefits, to include medical,

prescription, dental, vision, life insurance and disability insurance options, as well as

paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category: Risk Management